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Thread: Reinstalling zonealarm free edition

  1. #1
    kamel Guest

    Default Reinstalling zonealarm free edition

    Hi,

    Here is my problem. I have no idea idea how it happened, but my zonealarm free edition has been uninstalled and I didn't do it! There's also Norton Internet security to which the same thing happened. now I'm trying to reinstall zonealarm, it stops @ 7%. I get this message :"The file C:\Windows\system32\file name\vsmon.exe could not be found"
    I removed every file of zonealarm and every key from the registry, SOL!! Any help will be appreciated.

    Thanks
    Kamel

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Reinstalling zonealarm free edition

    Hi!
    did you boot your system in SAFE MODE? Have you deleted ALL ZA files?

    That message means you still have ZA left overs in your system.

    See here how to completely remove ZA:
    http://forums.zonelabs.com/zonelabs/...ssage.id=75030

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    kamel Guest

    Default Re: Reinstalling zonealarm free edition

    Hi Fax,

    Thanks for you message. Booting my computer in safe mode, that I didn't do. The problem is that I do not have Zoenalarm installed. It has been uninstalled "by itself". I didn't uninstall it. Thanks for the tip. I'll give it another try.

    Message Edited by kamel on 01-02-2008 05:40 AM

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Reinstalling zonealarm free edition

    Hi!

    yes, when such ZA corruption happens you will not see ZA working, however ZA drivers will still load.

    You need to manually remove ZA in SAFE MODE since in normal mode files to be removed will be locked and you will not be able to remove them.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    kamel Guest

    Default Re: Reinstalling zonealarm free edition

    Thanks Fax. Hopefully I'll manage to start my computer in safe mode, because when I choose that option, it comes back to the same menu options (pressing F8 @ the startup).

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Reinstalling zonealarm free edition

    Hi!
    not sure I understand, your restarted your system you pushed on F8 and then you get a black/white screen with various safe mode options, choose the first one -number 1- (boot in SAFE MODE)...

    You can try also to boot in SAFE MODE via the MSCONFIG:

    1) Close all open programs.
    2) Click Start, Run and type MSCONFIG in the box and click OK
    3) The System Configuration Utility appears, On the BOOT.INI tab, Check the "/SAFEBOOT" option, and then click OK and 4) Restart your computer when prompted.
    5) The computer restarts in Safe mode.
    6) Perform the troubleshooting steps for which you are using Safe Mode.
    7) When you are finished with troubleshooting in Safe mode, open MSCONFIG again, on the BOOT.INI tab, uncheck "/SAFEBOOT" and click OK to restart your computer


    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    kamel Guest

    Default Re: Reinstalling zonealarm free edition

    Got it Fax. Thanks and have a good one.

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Reinstalling zonealarm free edition

    You're welcome!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    kamel Guest

    Default Re: Reinstalling zonealarm free edition

    Hi Fax,

    I just restarted my computer the way you said, i.e. from the MSCONFIG, but still come back to the startup mode options. Can't get it started in safe mode. After 10 seconds, it keeps restarting and coming back to that startup mode options.

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Reinstalling zonealarm free edition

    Hi!
    very strange... something more serious than the ZA failing is happening to your system.

    Have you been infected by malware? Are you running any antivirus on your system?

    Without SAFE MODE it is really difficult to suggest solutions other then a system restore.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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