After performing an Upgrade installation of ZA 7.0.462.000 on Win XP Home SP2, ZoneAlarm fails to start, continuously logging system messages in the event logs as follows:
<blockquote>The TrueVector Internet Monitor service depends on the following nonexistent service: Pml Driver
</blockquote>If I look at services, the "Pml Driver HPH11" exists with a Startup Type of "Manual" and a Logon As of "Local System".
Even if I manually start the service, which starts successfully, ZoneAlarm still continues to log the previously mentioned error message to the system event log.
If I then try to run the installation for an older version of ZoneAlarm (in this case it was 6.5.737.000), it states that a newer version is already installed and that if I continue my settings will be lost.
I respond "OK" and then low and behold the currently installed version of ZoneAlarm v7.0.462.000 all of a sudden starts and my internet access comes to life.
If I reboot, I am back in the same position and if I attempt an install of the older version the new version starts up and the installation of the older version seems to silently abort.
Any assistance with what in the world is going on is greatly appreciated.
I know in the past it was recommended to shut off AntiVirus software when performing installs, however, the AntiVirus installation on my system is locked such that I cannot disable realtime protection, however, I can unload the service.
I did not do this prior to the ZoneAlarm 7.0.462.000 upgrade installation.
I am also seeing some other odd behavior with long delays at boot time and when access disk management and disk defragmenter utilities, but these issues were occurring prior to the ZoneAlarm upgrade.
However, they may have started when I attempted to upgrade ZoneAlarm to one of the earlier v7.x.xxx.xxx versions.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm (Free)