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Thread: Can't install ZA on Vista

  1. #1
    zwooba Guest

    Default Can't install ZA on Vista

    I've been trying for several hours to install ZA on Vista Home Premium. I'm using the Vista Version 71.....

    It gets to 6% install and locks up. I'm getting tired of rebooting. I've been through the forum and tried the recommendations that I've found. The only thing I haven't done is disable Vista firewall. I need something until I get ZA working.

    Any Ideas?? Help

    Stanley

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Can't install ZA on Vista


    <BLOCKQUOTE><HR>zwooba wrote:
    I've been trying for several hours to install ZA on Vista Home Premium. I'm using the Vista Version 71.....

    It gets to 6% install and locks up. I'm getting tired of rebooting. I've been through the forum and tried the recommendations that I've found. The only thing I haven't done is disable Vista firewall. I need something until I get ZA working.

    Any Ideas?? Help

    Stanley

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

    <HR></BLOCKQUOTE>Several things youSHOULD do Before you install MS Vista.. or ZA for Vista. (if you already have VISTA installed, Skip over this part and go to # 3 below)1.) Make a Current Clone or Image Backup of your Current Stable WinXP Setup..either to a second HD, External USB-2 HD or to CD/DVD's.. (so you have a way to Recover, just in case you scew things up..)It would also be a Good Idea when you have installed MS Vista and have a Stable setup under Vista to make another Backup or Clone of the Vista Setup just to be on the safe side, before adding any new programs to Vista..Here is instruction for Image Backup using Acronis True Image v10, however Both WinXP and Vista include a Backup Utility..http://forums.zonealarm.com/zonelabs...message.id=1592.) Download and Run Microsoft's Vista Compatibility Analyzer, and Update or Delete any software that is not compatible with Vista, before installing VISTA..http://www.microsoft.com/windows/pro...p;mg_id=20409b3.) All Versions of Zone Alarm, Other than the three NEW ZA Vista Versions released June 14, 2007 are NOT compatible with VISTA and MUST be Uninstalled with the CLEAN Uninstall method before installing VISTA..WARNING!!! If you have any version of Zone Alarm Installed BEFORE you install MS VISTA, you MUST Clean Uninstall Zone Alarm BEFORE you Install MS Vista.. Here is the Instructions for Clean Uninstall of Zone Alarm..http://forums.zonealarm.com/zonelabs...message.id=103Then you should Clean out the Junk files, Recycle Bin and Cashe with the Free ccleaner.exe Program from the link below..http://www.majorgeeks.com/CCleaner_S...bar_d4191.htmlGet the New Zone Alarmfor Vista files here..http://download.zonealarm.com/bin/pr...ta/index5.html
    4.) if you have any other Security programs Like NAV, or Norton Internet Security Suite, or any other AV or Firewall programs, you need to uninstall them.. to be on the safe side.. 5.) if removing Any Symantec or Norton Programs.. ADD/Remove is not good enough, you must also go to Symantec Web site and download their "Norton_Removal_Tool.exe" to remove all traces of Symantec/Norton files that may conflict with the NEW ZA for Vista..This is just my 2 cents worth,If your having problem installing ZA Anti-Virus or ZA Security Suite and have ever uninstalleda previous installation of Norton Systemworks or Norton AntiVirus,when you use ADD/Remove to Remove any of Symantec Norton utilities, especially their Norton Anti-Virus program, they still leave lots of traces behind after the "UNINSTALL"Fortunately SYMANTEC has a Fix for this problem on the Symantec web site called "NORTON REMOVAL TOOL" that does a better job of REMOVING ALL traces of Norton Symantec files..here is the Link to the Symantec Norton Removal Tool..http://service1.symantec.com/SUPPORT...ent&amp;seg=hmHere is the Link to McAfee Removal Tool..http://service.mcafee.com/FAQDocumen...64&amp;lc=1033<H5>Affected Operating Systems: </H5><UL><LI>Microsoft Windows 2000 Professional <LI>Microsoft Windows XP Professional <LI>Microsoft Windows XP Home <LI>Microsoft Windows Vista </LI>[/list]

    NOTE: This tool is not compatible with Microsoft Windows 98 or ME.Here is another Forum Link to more information http://forums.zonealarm.com/zonelabs...message.id=154Good Luck...---------------------------------------
    ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg


    ZoneAlarm Security Suite Beta version:7.1.218.000
    TrueVector version:7.1.218.000
    Driver version:7.1.218.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:942056730Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200801.3095
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer
    Operating System: Windows Vista Home Premium
    Software Version: 7.1.218.000 (Vista)
    Product Name: ZoneAlarm Pro Beta
    Anti-spyware signature DAT file version:01.200801.3095--------------------------------------------------------

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    zwooba Guest

    Default Re: Can't install ZA on Vista

    I received this computer with Vista on it. I've already tried everything on the list from #3 down to no avail(does anyone say avail anymore?)several times.

    Still locks up.

    Stanley

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Can't install ZA on Vista


    <BLOCKQUOTE><HR>zwooba wrote:
    I received this computer with Vista on it. I've already tried everything on the list from #3 down to no avail(does anyone say avail anymore?)several times.

    Still locks up.

    Stanley
    <HR></BLOCKQUOTE>It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    zwooba Guest

    Default Re: Can't install ZA on Vista

    <blockquote><hr>GeorgeV wrote:It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details, without the ability to sit in front of your Computer monitor and see what's going on..


    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..

    Please provide as much detail and error messages etc. that you see on your Computer Monitor.


    <hr></blockquote>


    I'll see what I can do.

    This is a new computer for me and came installed with Windows Vista Home Premium

    System:
    AMD Athlin(tm) 64 X2 Dual Core Processor 4200+ 2.20 GHz
    2046 MB RAM
    32-bit

    This is a first time new install of ZA. I'm trying to install the Vista version (ie. 71....etc) NOT the XP version.

    I've run the Norton Uninstaller to be sure there was nothing like that previously on it.

    It came with Trend Micro anti virus and firewall which I've uninstalled. It also has Webroot Spy Sweeper, and of course Windows Defender. The problem isn't that it won't run. It just won't install - period.

    When I start the install, I get the standard screen show the progress. The little bar gets to 6% and then another screen pops up saying &quot;Initializing: Verifying installed components. Please note: Installation may take several minutes to complete.&quot;

    This is as far as it gets. The computer is now locked up and never gets any further. I can not even ctrl+alt+del to get out. I have to hold in the power button until it shuts off.

    I've had great success with ZA on my computers with XP, but Vista has me stumped and frustrated.

    Stanley

  6. #6
    dermblue Guest

    Default Re: Can't install ZA on Vista

    I've had exactly the same problem...have tried to install ZA four times now and computer freezes every time

  7. #7
    naivemelody Guest

    Default Re: Can't install ZA on Vista

    There is a new Beta Vista version - 7.1.218 as of 12-3-07 for ZoneAlarm Security Suite and ZoneAlarm Pro.<hr>Please be advised for those who have 7.1.078, the Beta version is recommended for use; as it improves and fixes many of the issues that some users have. See/ click - http://download.zonelabs.com/bin/fre....html#download
    <hr>Fixed Issues<ul>[*]Antivirus: Various AV fixes[*]System: Compatibility fix for BSOD with Webroot[*]System: Better startup and shutdown performance[*]Updates: Various update fixes<hr>7.1 wil be exclusive to Vista only. {32 bit Vista OS - only
    ;
    you can use with 64 bit Memory Processors (AMD 64 bit, etc.) , but the Vista OS (OperatingSystem)
    should still be 32 bit }<hr>[/list]Hello,
    7.1 wil be exclusive to Vista only. {32 bit Vista OS - only
    ;
    you can use with 64 bit Memory Processors (AMD 64 bit, etc.) , but the Vista OS (OperatingSystem)
    should still be 32 bit }
    7.0 (XP/2000) . = This is applies to all current XP/2000 subscribers. Do not attempt to install 7.1 on your XP/2000 pc .

    Forum Moderator<hr>

    You can download the update from our website in the Release History section.<ul>[*]See/ click on
    this link - http://www.zonealarm.com/store/conte...US&amp;lang=en[*]&gt; see Product-Specific Support [*]> choose your ZoneAlarm product[*]&gt; see Release History[*]&gt; download that latest version.<hr>WINDOWS VISTA INFORMATION CENTER[*][*]See/ click here &gt; http://www.zonealarm.com/store/conte...US&amp;lang=en[*]<hr>Tips:[/list]1- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154
    . Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZA firewall product. <hr>2 - did you use any download managers or web accelerators( often used with dial-up) = [these conflict with ZA
    = should not be used]? during ZA install<hr>3 - please list other security software -
    ex. - anti-spyware: Spysweeper, SpywareDoctor, CounterSpy, SpyCatcher, Windows Defender,

    etc.= these should be shut-off/ shut-down
    prior to installing
    ZA;
    monitoring/performance software - system mechanics, norton utilties/ backups/ ghosts<hr>4 - did you use Microsoft Internet Explorer 6/ 7 or Firefox or others to download? IE 6/ 7 is preferred. &lt;&lt;&lt; Better results, if you temporarily use IE 6/ 7 for downloading any ZoneAlarm firewall product.<hr>Just One, Not Two -- Never use two software firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<hr>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<hr>http://forums.zonelabs.org/i/smilies...very-happy.gifNaiveMelody NYC 1-6-08 - I.O.U. - Freeze

  8. #8
    fasheezy Guest

    Default Re: Can't install ZA on Vista

    I am currently running ZASS for Vista (7.1.078)...
    Do I need to &quot;uninstall&quot; my purchased version before installing the
    updated &quot;Beta&quot; version?

  9. #9
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Can't install ZA on Vista


    <BLOCKQUOTE><HR>Fasheezy wrote:
    I am currently running ZASS for Vista (7.1.078)... Do I need to "uninstall" my purchased version before installing theupdated "Beta" version?
    <HR></BLOCKQUOTE>Yes.. You can Just Install the New ZASS Beta 7.1.218 for Vista over the ZASS 7.1.078 as an UpgradeI would Recommend First that you go into Overview/Preference and Un-Check "load ZA on startup" and Reboot the Computer before Installing the Beta..It would also be a Good idea to make a Backup of your Boot drive before installing the Beta..as you will have to Uninstall the BETA before Installing any new Upgrade after the BETA Test is Ended..There are 22 Days left on this BETA release..Good Luck..---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg


    ZoneAlarm Security Suite Beta version:7.1.218.000
    TrueVector version:7.1.218.000
    Driver version:7.1.218.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:942187853
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200801.3105
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer
    Operating System: Windows Vista Home Premium
    Software Version: 7.1.218.000 (Vista)
    Product Name: ZoneAlarm Pro Beta
    Anti-spyware signature DAT file version:01.200801.3105
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    fasheezy Guest

    Default Re: Can't install ZA on Vista

    With only 22 days left, would you suggest upgrading now or waiting?
    Meaning... Is my computer
    currently more at risk using the 7.1.078 version than
    it would be if I upgraded to the Beta?


    Ordinarily, I wouldn't hesitate to try out the Beta but I am new to &quot;Windows Vista&quot; with the purchase of this new laptop and I don't have the same comfort level with it that I did with XP...
    I'm happy that I'm not having more problems judging by other posters and am leary to create any... KWIM?

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