Having used and updated ZA Free whenever prompted with no problem for years, this latest upgrade to 462 has gone wrong.
The download goes well, but tehn the Installer comes up with the following message:
"Setup is unable to log into the True Vector service.
Install cannot continue without logging into the True Vector service.
Please use the service manager to shut down the True Vector service and then restart the installer programme."
The old version of ZA will not start up, so unable to get to ZA control panel.
My question (and as a novice, sorry to sound stupid), but what is the service manager, and reading other users questions, it seems I am not alone in problems with this upgrade, yet none seem to be getting a similar message.
Should I uninstall ZA and try installing from afresh again?
I have Windows XP home which updates automatically, so SP2 is installedAntivirus AVG freeSpybot
Any help appreciated thanks
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm (Free)