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Thread: Outlook toolbar Mail Filter missing...?!

  1. #1
    vinbob Guest

    Default Outlook toolbar Mail Filter missing...?!

    Hello All,

    Am hoping someone can help. I don't seem to be able to enable the Outlook toolbar for the Mail Frontier anti-spam filtering. I have followed the troubleshooting instructions on this website to enable and what I am seeing, is an error with loading the toolbar add-in. It says "Not loaded. A runtime error occurred during the loading of the COM Add-In."

    Does anyone have any ideas what is happening here?

    Many thanks in advance.
    Vincenzo.

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: Outlook toolbar Mail Filter missing...?!


    <BLOCKQUOTE><HR>VinBob wrote:
    Hello All,

    Am hoping someone can help. I don't seem to be able to enable the Outlook toolbar for the Mail Frontier anti-spam filtering. I have followed the troubleshooting instructions on this website to enable and what I am seeing, is an error with loading the toolbar add-in. It says "Not loaded. A runtime error occurred during the loading of the COM Add-In."

    Does anyone have any ideas what is happening here?

    Many thanks in advance.
    Vincenzo.

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>Mailfrontier is still installed with ZASS, If you want it, then in Outlook, Tools/options/Other tab, Advanced/COM Addins, you will find it there; check the box next to it, OK/Apply out, close Outlook, reopen Ouutlook.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    vinbob Guest

    Default Re: Outlook toolbar Mail Filter missing...?!

    Thanks for the reply George. As per my original e-mail, I have already performed the steps you kindly mentioned together with several others as part of a troubleshooting document that Zone-labs provided. When you go into Outlook and look at the available COM Add-ins, I get the error as mentioned above.

    Thanks again for your interest.

    Vincenzo.

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Outlook toolbar Mail Filter missing...?!



    Hi,

    Welcome to the Forum!

    PLEASE go to the following thread and hopefully it will solve your issue, if not PLEASE post back, THANKS.

    http://www.mailfrontier.com/support_faq.html

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  5. #5
    vinbob Guest

    Default Re: Outlook toolbar Mail Filter missing...?!

    Thanks for the suggestion but this was already covered as part of the troubleshooting steps provided by Zonelabs as I mentioned above. The key to the problem as I mentioned, is why the add-in is not loading. There seems to be something broken somewhere which is preventing the toolbar from loading. Wish I knew why....

    Thanks,
    Vincenzo.

  6. #6
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Outlook toolbar Mail Filter missing...?!

    Hi,Have you checked your Event Viewer for any type of error codes, besides what you posted?I also Googled the info about the Runtime Error on COM Add-Ins. There is quite a lot about it, but I will only post the threads that may help you.Outlook Add-in Not Loaded :runtime error HELP HELP

    http://forums.microsoft.com/MSDN/Sho...9&amp;SiteID=1

    OL2000: All COM Add-in Run-Time Errors Must Be Trapped

    http://support.microsoft.com/kb/208316

    SlyFox

    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  7. #7
    vinbob Guest

    Default Re: Outlook toolbar Mail Filter missing...?!

    Thanks for the suggestions. Unfortunately, I am not finding anything that speaks to my particular issue. I followed the posting you kindly provided but there was nothing that seemed to help and was more about people writing their own add-ins and how to correct. There was nothing which speaks to the error message I am seeing. Is there something in particular I should be looking for in the event log? I could not see anything obvious.

    Thanks,
    Vincenzo.

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