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Thread: Can't install ZA Pro -- starts up as ZA SS

  1. #1
    clydejones Guest

    Default Can't install ZA Pro -- starts up as ZA SS

    I am trying to install ZA Pro from a backup CD. Installation seems to go fine until the reboot. At that time it starts up as ZA Security Suite (Not Pro) and will not let me install the product registration code for ZA Pro which I paid for. Instead, it says ZA SS has expired and wants me to renew.

    OS: WinXP Home SP2
    ZA SS: Ver 7.0.362.000
    Symantec/Norton Anti-Virus 2005

    Help, I would like to use the software I purchased.

    Thanks,

    Clyde

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Pro

  2. #2
    naivemelody Guest

    Default Re: Can't install ZA Pro -- starts up as ZA SS

    Forget the Cd back-up, instead all you really need to do is download the ZA Pro version you want and then enter the key - the key is the critical issue- not your CD. See/ click here &gt; http://download.zonealarm.com/bin/fr...seHistory.html<hr>Also see/ click here for tips &gt; http://forums.zonelabs.org/zonelabs/...ssage.id=73645 Better to 'un-install the 'incorrect' ZA you have now and then re-install using the tips provided in here and in the links. And you may want to temporaily 'shut-down' your Norton av - just prior to re-installing ZA Pro. In addition, you may want to get 7.0.462 which for the most part is a 'better' version - your choice. Other tip- you may also want to 'shut-off' Norton's &quot;worm protection/guard&quot; = this sometimes causes conflicts with ZA.<hr>http://www2.nohold.net/noHoldCust542...n_install.html<hr>:8}NaiveMelody NYC 1-17-08 - Don't Look Back - Boston



    Message Edited by NaiveMelody on 01-18-2008 01:03 AM

  3. #3
    clydejones Guest

    Default Re: Can't install ZA Pro -- starts up as ZA SS

    Thanks, I used the information in the last link you listed and found that after removing ZA SS there were still some files on my system. I searched/removed the ones listed in article 55646 and made sure I had a clean system.

    Voila!! Upon installation of the latest version, after the reboot I got the ZA Pro box (not ZA SS) and was able to enter my key and now I'm registered.

    Thanks,

    Clyde

  4. #4
    Join Date
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    Default Re: Can't install ZA Pro -- starts up as ZA SS


    <BLOCKQUOTE><HR>ClydeJones wrote:
    Thanks, I used the information in the last link you listed and found that after removing ZA SS there were still some files on my system. I searched/removed the ones listed in article 55646 and made sure I had a clean system.

    Voila!! Upon installation of the latest version, after the reboot I got the ZA Pro box (not ZA SS) and was able to enter my key and now I'm registered.

    Thanks,

    Clyde
    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..

    Thank you for your Feedback.. http://s118.photobucket.com/albums/o...th_1way2go.gif


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