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Thread: Re: The newest beta ZAISS 7.1.247.000

  1. #1
    brickwall Guest

    Default Re: The newest beta ZAISS 7.1.247.000

    I am running Za 7.1 Vista retail and I have occasional black screen with only the cursor visible, but if
    I switch to another user account
    via task manager the desktop appears on the second opened vista account.
    When this happens the whole system becomes slower and takes an age to shutdown and sometimes never shuts down and
    I have to restart the system.
    I often get ZA program alert for "Local Security Authority Process" when switching between accounts as well.
    So this is happening on the retail Vista version as well and I have a relatively clean installation of Vista at the moment i.e. just
    Microsoft office and ZA Suite.
    I don't know if this is any help but thought I would post, just in case.
    Vista Home Premiumintel core 2 6600nvidia GrForce 8800 GTS Driver 7.15.11.6369

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: The newest beta ZAISS 7.1.247.000

    Hi!
    the best is to report it to ZA technical support.
    www.zonelabs.com/tsform

    I have seen before the "Local Security Authority Process" warning.
    Is it saying that lsass.exe want to access as a server on IP 0.0.0.0:....?
    If yes, its normal. Its an inconsistency in ZA program rules or how ZA VISTA firewall interprets the access rules (a bug).

    Just allow access and CHECK on "remember" this settings.
    If you already checked 'remember' and you still get the warning than your ZA settings may be corrupted.

    The other issue is new to me, it may be related to drivers that do not function properly in your PC.
    Have you updated for example the graphic card drivers to the latest version?
    Do you get the black screen in any specific occasion? Doing something particular?

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: The newest beta ZAISS 7.1.247.000


    <BLOCKQUOTE><HR>fax wrote:
    Hi!
    the best is to report it to ZA technical support.
    www.zonelabs.com/tsform

    I have seen before the "Local Security Authority Process" warning.
    Is it saying that lsass.exe want to access as a server on IP 0.0.0.0:....?
    If yes, its normal. Its an inconsistency in ZA program rules or how ZA VISTA firewall interprets the access rules (a bug).

    Just allow access and CHECK on "remember" this settings.
    If you already checked 'remember' and you still get the warning than your ZA settings may be corrupted.

    The other issue is new to me, it may be related to drivers that do not function properly in your PC.
    Have you updated for example the graphic card drivers to the latest version?
    Do you get the black screen in any specific occasion? Doing something particular?

    Cheers,
    Fax
    <HR></BLOCKQUOTE>
    I agree with Guru Fax's advice..It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor. ------------------------------------------If Guru Fax's Advice does not fix your problem..1.) if you still running the Retail Version ZASS 7.1.078.000 Please Report the Details of your Problem, including your OS type and what other Info about your Computer and any other security programs installed to Zone Alarm Tech Support at www.zonealarm.com/tsform2.) if you have upgraded to the Current ZASS BETA Test Version 7.1.247.000 for Vista 32-Bit then Please Report your Detailed Report to the Beta Test Team Developers at Providing feedback

    Reporting general Feedback: For general feedback (technical issues, bugs andother feedback) please use the feedback form athttp://www.zonealarm.com/betafeedbackto get in touch with our Beta Team.
    ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg


    ZoneAlarm Security Suite version:7.1.247.000
    TrueVector version:7.1.247.000
    Driver version:7.1.247.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:943025668
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200801.3195
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer
    Operating System: Windows Vista Home Premium
    Software Version: 7.1.247.000 (Vista)
    Product Name: ZoneAlarm Pro Beta
    Anti-spyware signature DAT file version:01.200801.3195
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    brickwall Guest

    Default Re: The newest beta ZAISS 7.1.247.000

    I recently had to do a clean install of Vista as it broke and crumbled into dust...
    and
    I think
    ZA suite played a part in this as ZA updates for AV and AS started to be unending with the PC refusing to shutdown with repeated varied ZA program alerts.
    After the clean install I now have no other software installed other than office, ZA suite and Bluetooth.
    I let windows update install all relevant updates for all software and hardware and it is currently up to date, according to windows update.
    The next time it happens and if
    I have the time I will take a more detailed note of the incident.
    Is there anything in particular that would be helpful to take a note of?
    I am no expert so please give full details of information that would be helpful.




  5. #5
    brickwall Guest

    Default Re: The newest beta ZAISS 7.1.247.000

    If I had not renewed my license a few months ago, for two years,
    I would have sadly
    jumped ship by now and the way things are going I am probably going to
    jump into
    a lifeboat
    before I get my feet wet again.
    What other security suite would you recommend?

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: The newest beta ZAISS 7.1.247.000

    Hi!
    yes, AV/AS updates is a known issue with ZA 7.1, please be aware that it may happen again and you will be forced to remove and install it again. I would personally install the latest ZA 7.1 BETA, it is very stable (here) and have corrected a lot of known issues. With the beta at least you will be sure to run ZA for the time of the BETA (40 to 50 days) without the need of removing ZA.

    On the black screen, just take note of what you were doing in particular if you were starting/closing any programs or checking e-mail or whatever.

    Hope this helps.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    brickwall Guest

    Default Re: The newest beta ZAISS 7.1.247.000

    I might just give the beta a try... how long is left to run on the current beta?

  8. #8
    brickwall Guest

    Default Re: The newest beta ZAISS 7.1.247.000

    Can you update the current install?
    On second thoughts probable not a good idea!
    I seem to remember reading somewhere how to completely uninstall ZA any recommendations?

  9. #9
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: The newest beta ZAISS 7.1.247.000

    Hi!
    not in front of my VISTA Machine right now... but if I remember well it was more than 40 days.

    For a trouble free update do the following:

    - Download the beta installer
    - Backup your settings, for future use, just in case (ZA overview --> preferences tab)
    - On your current ZA Uncheck "Load ZA... at startup" (ZA overview --> preferences tab)
    - Reboot your PC
    - Now install the Beta and when asked choose 'clean'. So you start with a fresh install. Or 'upgrade' to keep the current settings.

    AV/AS has been fixed, startup/shutdown improved... still that Local Authority issue but you can fix by clicking on "remember"

    Cheers,
    Fax

    Message Edited by fax on 01-21-2008 05:30 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: The newest beta ZAISS 7.1.247.000

    Last November I tried (Kaspersky) KIS 7.0.1.255 Beta on my Compaq Presario with Vista Home Premium for the 60 day trail period, I found it to be similar to whatGuru Jerusalem's experienced with KAV7 Beta and to be honest.. I liked the KAV7 part.. but I was not to happy with the Limited GUI and Configurability of the KIS7 Firewall part.. I Uninstalled KIS7 and replaced it with the New ZAPro Beta 7.1.247.000 on the Compaq Presario and it is running Good with no problems....---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg


    ZoneAlarm Security Suite version:7.1.247.000
    TrueVector version:7.1.247.000
    Driver version:7.1.247.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:9493082873
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200801.3195
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer
    Operating System: Windows Vista Home Premium
    Software Version: 7.1.247.000 (Vista)
    Product Name: ZoneAlarm Pro Beta
    Anti-spyware signature DAT file version:01.200801.3195


    Message Edited by GeorgeV on 01-22-2008 10:40 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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