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Thread: License key reverts to old key but subscription seems to be extended 1 year

  1. #1
    problemsolved Guest

    Default License key reverts to old key but subscription seems to be extended 1 year

    I've been using ZASS 6.5.737.000 on my XP machine.
    I
    don't want to upgrade to a newer version or reinstall the program at this point because it's been working for me.
    My license was about to expire, so
    today I entered a new license key from a retail
    boxed ZASS 3-user.
    I
    did that via
    Overview | Product Info | Change Lic.
    I got a popup that said "This license key has been successfully installed."
    I looked at the information at Overview | Product Info and everything seems to be okay, except that the old key is still showing.
    Under Support and Update Information it states "Product update service expires in 366 days, " which is correct.
    Under Registration is says "This copy of ZASS was registered on 1/31/2008," which is also correct.
    Looking at the information at Antivirus/Antispyware | Main everything looks great.
    The date of the last definition update is now showing, instead of the message I got previously which counted down the days until expiration.
    In addition to the incorrect license key showing, I get the subscription expiration notice after rebooting ("Your subscription will expire in 0 days&quot.
    I hope there's an easy fix for this.
    I was not online when I changed the license key.
    Would that have anything to do with the problem?
    Should I try to put the new key in again while online?
    I don't want to somehow use up my 3-user license by typing it again and again!
    I also need to update the license for a Vista machine soon.
    Thanks for your help!

    Operating System:Windows XP Pro
    Software Version:6.5
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: License key reverts to old key but subscription seems to be extended 1 year

    Hi!
    you need to uninstall ZASS using the clean and rmlicense switches.
    To ensure all information including your old license key are removed from the system.

    Follow closely the instruction here:
    http://www2.nohold.net/noHoldCust542...n_install.html

    If you follow correctly the instruction above you will be asked to input your license when you will install the product. If you will not asked about it than you did not input the switches correctly.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    problemsolved Guest

    Default Can I try entering new license key again?

    Thanks for your response, fax.
    I was afraid that was going to be your reply.
    I wanted to avoid reinstallation since all's been working, but if that's the only solution I guess I'll have to do that.
    If I did try to input the new license key into the existing program again (one more time!), would ZoneAlarm count that against me as "using up" another license of the 3-user license?
    Do they somehow know that it's the same machine I'm trying to update?
    From searching the forum it appears this is a very common problem.
    It really should just work!
    I'll wait for
    a response before I do anything.
    Thanks to all.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Can I try entering new license key again?


    <BLOCKQUOTE><HR>ProblemSolved wrote:
    would ZoneAlarm count that against me as "using up" another license of the 3-user license? Do they somehow know that it's the same machine I'm trying to update?<HR></BLOCKQUOTE>No, don't worry... it should work fine.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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