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Thread: Upgrade from ZA Suite Windows XP version to Windows Vista version

  1. #1
    eriky Guest

    Default Upgrade from ZA Suite Windows XP version to Windows Vista version

    I purchased ZA Suite in December for two years with extended download for computer with XP.
    Purchased new computer with Windows Vista yesterday that has preloaded security program of another brand.
    I have two questions:
    Do I have to purchase the upgrade as listed for $24.95 or can I simply download according to my original purchase?
    Should I uninstall the existing security program that came with the computer before downloading the ZA Security suite?
    Thanks.

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
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    Default Re: Upgrade from ZA Suite Windows XP version to Windows Vista version

    Hi!assuming that you have one license and you are not using anymore your old computer then you can simply use the ZA license you have with the new computer.Download the ZA VISTA installer here:http://download.zonelabs.com/bin/fre...ory_vista.htmlIt is vey important that before install ZASS for VISTA you completely remove the preinstalled security tools.Some of thesecurity tools(e.g. Norton or Mcafee) do not remove completely if uninstalled with the add/remove panel.You need to use their specific uninstallers, eg. Norton use this:http://service1.symantec.com/SUPPORT...05033108162039For mcafee use this:http://service.mcafee.com/FAQDocumen...83&lc=4105Hope this helps.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    eriky Guest

    Default Re: Upgrade from ZA Suite Windows XP version to Windows Vista version

    Thanks for that info.
    I have Trend-Micro, PC-cillin I preinstalled.
    Is there a website for this product such as you gave me for McAfee or Norton?
    Thanks.

  4. #4
    Join Date
    Nov 2004
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    Default Re: Upgrade from ZA Suite Windows XP version to Windows Vista version

    Hi!unfortunately PC-cillin is a bit too generic. Do you know the version?I see different instructions for different version here (search for uninstall):http://esupport.trendmicro.com/suppo...umer/search.doCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    eriky Guest

    Default Re: Upgrade from ZA Suite Windows XP version to Windows Vista version

    Hi,
    Thanks again for your help.
    I went to the website you mentioned, and it linked to the version that is supplied on Dell computers.
    There is info on uninstalling.
    I haven't done that yet--just checked out the info you gave me.
    Again, thanks.


  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Upgrade from ZA Suite Windows XP version to Windows Vista version

    You're welcome!Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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