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Thread: how to do a complete uninstall of zone alarm product

  1. #1
    neelrac Guest

    Default how to do a complete uninstall of zone alarm product

    I currently have Zone Alarm Pro 4.0 on my computer.
    In the past, I tried to upgrade and had multiple problems.

    I would like to remove all Zone Alarm files from my computer.
    Is there an easy way to do this?
    Thanks!


    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: how to do a complete uninstall of zone alarm product


    <BLOCKQUOTE><HR>neelrac wrote:
    I currently have Zone Alarm Pro 4.0 on my computer. In the past, I tried to upgrade and had multiple problems.I would like to remove all Zone Alarm files from my computer. Is there an easy way to do this? Thanks!

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Pro

    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..PLEASE FOLLOW THESE EXACT INSTRUCTIONS - PLEASE DO NOT SKIP A STEP. ESPECIALLY STEP NUMBER 3. 1.) PLEASE go to the following threads and download your version of Zone Alarm that you want to installed on your computer. PLEASE download it on your DESKTOP, BUT DO NOT INSTALL IT, until you completely followed the instructions BELOW.

    ZoneAlarm (FREE)

    http://www.zonelabs.com/zadownload

    ZoneAlarm with Antivirus

    http://www.zonelabs.com/zaavdownload

    ZoneAlarm Pro

    http://www.zonelabs.com/zapdownload

    ZoneAlarm Security Suite

    http://www.zonelabs.com/zasuitedownload

    2.) Once you have downloaded your version of Zone Alarm to your Desktop.

    3,) DISCONNECT FROM THE INTERNET. If you use Cable or DSL Modem, PLEASE DISCONNECT IT.

    These instructions Courtesy : Gurus abc from Nucia Dutch Antispyware Forum, the Gurus here, and ZA Tech Support, and others.

    To remove ZoneAlarm completely from your computer in case normal uninstall can t be run or doesn t run properly, do the following:

    * Right click the ZoneAlarm systray icon and click Restore ZoneAlarm Control Center.

    Go to Overview &gt; Preferences and uncheck Load ZoneAlarm at startup.

    Close Control Center, right click the icon again and then click Shutdown ZoneAlarm.

    Note: If you're unable to carry out this step because the icon is missing, you can skip it and proceed with the next steps, but in this case do them all in safe mode!

    * REBOOT

    * Go to Start &gt; Programs &gt; ZoneLabs and click Uninstall, or uninstall ZA using Control Panel &gt; Software &gt; Add/Remove Programs.

    If a security check appears, click Yes and continue the uninstall procedure.

    * REBOOT

    * Make sure hidden files and folders are shown. To do so open Windows Explorer. Depending on your OS click Tools or View and then Folder Options &gt; View.

    Choose Show hidden files and folders, uncheck Hide protected operating system files (Windows 2000/XP/2003 only) and click OK.

    * Next go to Start &gt; Search &gt; Files and Folders. Make sure the location box is set to search your Local Hard Drive (usually C:\ ) or All Local Drives.

    Also make sure the Advanced Search Options are set to search subfolders and hidden files. Now copy the entire line below, paste it into the search box and click Search Now.

    Zonelabs; "zone labs"; "Internet logs"; vsconfig.xml; vsdata.dll; vsdata95.vxd; vsdatant.sys; vsmon.*; vsmonapi.dll; vsnetutils.dll;vspubapi.dll; zaplus.*; zapro.*; **bleep**.dat; zlparser.dll; zonealarm.exe; zoneband.dll; vsutil.dll; zlclient.*

    A list of files and folders belonging to ZoneAlarm will appear in the Search Results pane.

    Note: if you re using McAfee software be sure to check the vsutil.dll if found: right click the file and choose Properties. Verify it belongs to ZoneLabs.

    If it does not do not remove it. Now proceed by deleting all ZoneLabs files and folders that were found.

    * Empty the Recycle Bin.

    * Now remove all ZoneLabs keys that may be left in the Windows registry. To do this copy the lines below and paste them into Notepad.

    Save the file as zabegone.reg, double click it and allow for the registry changes to be made.

    REGEDIT4

    [-HKEY_CLASSES_ROOT\ZAMailSafe]

    [-HKEY_CURRENT_USER\Software\Zone Labs]

    [-HKEY_LOCAL_MACHINE\Software\Zone Labs]

    [-HKEY_USERS\.DEFAULT\Software\Zone Labs]

    * REBOOT

    ZoneAlarm will now be completely removed from your computer. If you wish to install a new copy of ZA, be sure to do so under an administrator account with full rights and permissions.

    4.) Now go back to your DESKTOP to where you have downloaded a FRESH COPY of ZONE ALARM AND INSTALL IT.

    5.) PLEASE LET ZONE ALARM configured your PROGRAM SETTINGS. WHY? There is a very good possibility that when you manually install the Program Settings, something DOES NOT get properly installed, therefore causing major problems with your installment of Zone Alarm. Later on if you decide you do not want a specific program in your Programs Control Panel, then remove it. If it is required, you will get alert about it allowing or disallowing it. That's your decision. I have always done this, never a problem by letting Zone Alarm configure my settings.

    6.) When everything is totally completed, PLEASE reboot your system and connect back on to the Internet, make sure all your other programs are activated this includes Zone Alarm and the ones you had disabled, especially your Cable or DSL Modems.
    Please post back with your Progress report..--------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite version:7.0.462.000
    TrueVector version:7.0.462.000
    Driver version:7.0.462.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.82
    Anti-virus signature DAT file version:944997971
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3345
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: how to do a complete uninstall of zone alarm product

    Followup Reply..My previous Uninstall Instructions will Insure that your have a Complete Un-install of Zone Alarm when no other method works..Here is a Simpler set of Un-install Instructions that should work for most people who have not experiences a problem before..

    Try a clean unistall of the program then reinstall the program.....

    1.) Download a Current Copy of Zone Alarm Pro from: http://download.zonealarm.com/bin/fr...seHistory.html2.) Go into ZA Overview/Preferences and Un-Check "Load Zone Alarm Pro on Startup"3.) Reboot Computer to Remove Zone Alarm drivers from Memory..4.) Temporarily shut dow any other AV/AS Security programs that May Conflict with ZA Install5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system):
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense (add a space and then the /clean)
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    Reboot
    Now reinstall the ZA program againGood Luck..--------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite version:7.0.462.000

    TrueVector version:7.0.462.000
    Driver version:7.0.462.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.82
    Anti-virus signature DAT file version:944997971
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3345
    AntiSpam version:5.0.6.8903

    Message Edited by GeorgeV on 02-19-2008 09:31 PM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    neelrac Guest

    Default Re: how to do a complete uninstall of zone alarm product

    I have read your instructions.
    I DO NOT want to reinstall any zone alarm product on
    my computer.

    Should I use the first reply or the second? Thanks for your help.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: how to do a complete uninstall of zone alarm product


    <BLOCKQUOTE><HR>neelrac wrote:
    I have read your instructions. I DO NOT want to reinstall any zone alarm product on my computer.Should I use the first reply or the second? Thanks for your help.
    <HR></BLOCKQUOTE>The first method will insure that all traces of ZA are Removed.. just don't download a new copy or Re-Install if all you want is to Remove Zone Alarm..But the second more simpler methos should work for you if your not going to Re-Install ZAGood Luck..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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