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Thread: Unable to install ZA free

  1. #1
    cmknight Guest

    Default Unable to install ZA free

    I have a new computer with Vista, removed all firewall, disabled defender, switched off explore security.
    I can only download 'zaSetup_en.app'.
    When I run
    it I get the following error.
    Setup was unable to find the msi package or patch'http://redirect.zonelabs.com/redirect/route?mode=1&app=inclient&date=1&dest= stub&oem=1025&prod=0&lang=en&link_ id=2'
    Please help
    Craig

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: Unable to install ZA free


    <BLOCKQUOTE><HR>cmknight wrote:
    I have a new computer with Vista, removed all firewall, disabled defender, switched off explore security. I can only download 'zaSetup_en.app'. When I runit I get the following error.Setup was unable to find the msi package or patch'http://redirect.zonelabs.com/redirect/route?mode=1&amp;app=inclient&amp;date=1&amp;dest= stub&amp;oem=1025&amp;prod=0&amp;lang=en&amp;link_ id=2'Please helpCraig

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

    <HR></BLOCKQUOTE>Several things youSHOULD do Before you install ZA for Vista.

    http://forum.zonelabs.org/zonelabs/b...message.id=162

    ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg


    ZoneAlarm Security Suite version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:944941479
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3345
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer
    ZoneAlarm Pro version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3345


    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    cmknight Guest

    Default Re: Unable to install ZA free

    George,
    I am using IE 7.
    I have run the file a number of times, I have saved the file and run it. I believe I have done everything on the link you provided, but all to no avail.
    I appreciate any help you can give.
    I would really like to use ZA as I have found it peviously great, but I am about to give up on it.
    I hope you might be able to suggest something I am doing wrong or anything else that makes it work.
    Thanks,
    Craig

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: Unable to install ZA free


    <BLOCKQUOTE><HR>cmknight wrote:
    George,I am using IE 7. I have run the file a number of times, I have saved the file and run it. I believe I have done everything on the link you provided, but all to no avail.I appreciate any help you can give. I would really like to use ZA as I have found it peviously great, but I am about to give up on it.I hope you might be able to suggest something I am doing wrong or anything else that makes it work. Thanks,Craig
    <HR></BLOCKQUOTE>Have you considered the possibility that what you downloaded, saved and tried to install several times may in fact be a Corrupted file or incomplete files?I would recomend deleting the downloaded file and clean out your Temp and Cashe filesIE Temp filesand Recycle Bin..1- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154. Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZA firewall product. <HR>2 -Don't use any download managers or web accelerators( often used with dial-up) = [these conflict with ZA= and should not be used] during ZA Download <HR>If your Installing ZAFree for XP download 7.0.462.000 http://download.zonelabs.com/bin/fre...seHistory.htmlIf your Installing ZAFree for Vista download 7.1.248.000 http://www.zonealarm.com/store/conte...US&amp;lang=en3 - please list other security software - ex. - anti-spyware: Spysweeper, SpywareDoctor, CounterSpy, SpyCatcher,etc.= these should be temporarily shut-off/ shut-downprior to installing ZA; monitoring/performance software - system mechanics, norton utilties/ backups/ ghosts <HR>4 - did you use Microsoft Internet Explorer 6/ 7 or Firefox or others to download ZA? IE 6/ 7 is preferred for the ZA download/ install. <HR>5 - use this link to download - http://download.zonealarm.com/bin/fr...seHistory.html<HR>6 - in your web browser - if it has pop-up blocker settings - adjust -add "download.zonealarm.com" to safesite/whitelist - in any pop-blocker/ cookie blockersoftwareyou may have. Also, in Internet Explorer, if you have raised the Internet Zone to High setting, you will need to add "forum.zonelabs.org" to the Trusted Zone in IE, and make sure that IE's Trusted Zone is set to Medium or Low. If you have any other programs possibly blocking cookies, disable those for this site as well if you are having access problems.<HR>7 - please post back your entire security software; anti-virus you currently have, all anti-spyware, performance /system/ monitoring software, backups, etc. - it helps us to know what you have - to find potential conflicting software that we have some knowledge of. Is this a first time attempt of installing ZA? Are you on a school/ university/ business/ enterprise/ or private network - where new installs/ changes are not permitted?<HR>Just One, Not Two -- Never use two software firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows add/remove software tool in the control panel.<LI><HR>Other Helpful Hints:<LI>http://forum.zonelabs.org/zonelabs/b...message.id=154 <HR><LI>http://forum.zonelabs.org/zonelabs/b...message.id=145 <HR></LI>--------------------------------------------------------
    ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg


    ZoneAlarm Security Suite version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:945034230
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3345
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer
    ZoneAlarm Pro version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3345--------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite version:7.0.462.000
    TrueVector version:7.0.462.000
    Driver version:7.0.462.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.82
    Anti-virus signature DAT file version:945034230
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3345
    AntiSpam version:5.0.6.8903


    Message Edited by GeorgeV on 02-20-2008 09:19 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    cmknight Guest

    Default Re: Unable to install ZA free

    I installed 7.0.462.000 after cleaning the system as detailed, but after reading other areas found out that I should install 7.1.248 as I am running Vista.
    I could not find the update 7.1.248 so downloaded the file 'zaSetup_en.exe' again, only to find the same error message.
    Yes this may be a corrupt file, but it is the only download I can find for Vista and I have removed it a numbe o times, cleaned the computer with cclean. What else can I do?

    Will I have to use another fire wall? (I hope not)
    The following is the error message I get after running the exe file.
    Setup was unable to find the msi package or patch'http://redirect.zonelabs.com/redirect/route?mode=1&amp;app=inclient&amp;date=1&amp;dest= stub&amp;oem=1025&amp;prod=0&amp;lang=en&amp;link_ id=2'
    Thanks again for any help

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