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Thread: Install of ZA to Vista is blocked due to compatability issue with TrueVector

  1. #1
    kmhickey Guest

    Default Install of ZA to Vista is blocked due to compatability issue with TrueVector

    I downloaded ZA install
    (the one that is supposed to be for Vista).
    When I try and run it it's blocked due to incompatability with TrueVector).
    What can I do to install ZA on my computer running Vista?

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    naivemelody Guest

    Default Re: Install of ZA to Vista is blocked due to compatability issue with TrueVector

    Tips: For first time users of ZoneAlarm - http://forums.zonelabs.org/i/smilies...ley-tongue.gif http://forums.zonelabs.org/i/smilies...ley-tongue.gif[*][*]

    1- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154
    . >>>Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. [ SuperTip: if you have used any free trial/ pre-installed
    security software > please be sure to cancel your account -
    see/ click here > http://www.pcworld.com/article/id,14...l?tk=nl_coxcol
    ]http://forums.zonelabs.org/i/smilies...miley-wink.gif <hr>See/ click here &gt; http://forums.zonelabs.org/zonelabs/...ssage.id=73617 - Pay attention to the tips and use the links in here to download ZA Suite - Vista. And make sure Windows Firewall is turned - 'off' - just prior to ZA install.<hr>If you are still having problems after following the guidelines above, please post back
    a list
    of your current
    security software and other pertinent notes.<hr>:8}NaiveMelody NYC 2-19-08 - California Girls - The Beach Boys<ul>[/list][/list]

  3. #3
    robinrob Guest

    Default Re: Install of ZA to Vista is blocked due to compatability issue with TrueVector

    right click on the install file and tick the &quot;run as administrator box&quot;.
    That fixed it for me.

  4. #4
    kmhickey Guest

    Default Re: Install of ZA to Vista is blocked due to compatability issue with TrueVector

    Due to another problem I rebuilt the computer from its recovery partition.
    I've turned off the Windows firewall and Defender.
    The file I'm trying to use to install ZA is called ZoneAlarmSecuitySuiteVista.
    Thanks for your help.

  5. #5
    kmhickey Guest

    Default Re: Install of ZA to Vista is blocked due to compatability issue with TrueVector

    Thanks.
    I tried it but it still doesn't work.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Install of ZA to Vista is blocked due to compatability issue with TrueVector


    <BLOCKQUOTE><HR>kmhickey wrote:
    Due to another problem I rebuilt the computer from its recovery partition. I've turned off the Windows firewall and Defender. The file I'm trying to use to install ZA is called ZoneAlarmSecuitySuiteVista.Thanks for your help.
    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..

    I'm Sorry the your having a problem Installing the Vista Version of Zone Alarm Security Suite..

    1.) Installing ZA Free, ZAPro and ZASS for Vista was a simple and straight forward process for me on both of my Vista computers..

    2.) there is a possibility that the ZASS Install file that you Downloaded may be Corrupted or incomplete?

    3.) did you use any download managers or web accelerators( often used with dial-up) = [these conflict with ZAand should not be used] during ZA install

    http://download.zonelabs.com/bin/fre...tory_vista.htm

    4.) Most new Computers with Vista come with Pre-installed Trial Security Programs like McAfee or Symantec/Norton Security Suite that will Conflict with Zone Alarm

    and must be removed using a Special Removal Tool available on the McAfee and Symantec Web-site..If your having problem installing ZA Anti-Virus or ZA Security Suite and have ever uninstalleda previous installation of Norton Systemworks or Norton AntiVirus,when you use ADD/Remove to Remove any of Symantec Norton utilities, especially their Norton Anti-Virus program, they still leave lots of traces behind after the "UNINSTALL"Fortunately SYMANTEC has a Fix for this problem on the Symantec web site called "NORTON REMOVAL TOOL" that does a better job of REMOVING ALL traces of Norton Symantec files..here is the Link to the Symantec Norton Removal Tool..http://service1.symantec.com/SUPPORT...ent&amp;seg=hmHere is the Link to McAfee Removal Tool..http://service.mcafee.com/FAQDocumen...64&amp;lc=1033<H5>Affected Operating Systems: </H5><UL><LI>Microsoft Windows 2000 Professional <LI>Microsoft Windows XP Professional <LI>Microsoft Windows XP Home <LI>Microsoft Windows Vista </LI>[/list]Please Post back with your progress report..---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg


    ZoneAlarm Security Suite version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:945034230
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3345
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer
    ZoneAlarm Pro version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3345
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    kmhickey Guest

    Default Re: Install of ZA to Vista is blocked due to compatability issue with TrueVector

    I ran the 2007 and 2008 Norton removal programs.
    Then, I tried to run the install for ZA for Vista.
    It actually crashed my computer.

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Install of ZA to Vista is blocked due to compatability issue with TrueVector


    <BLOCKQUOTE><HR>kmhickey wrote:
    I ran the 2007 and 2008 Norton removal programs. Then, I tried to run the install for ZA for Vista. It actually crashed my computer.
    <HR></BLOCKQUOTE>1.) Did you download a Fresh copy of ZASS for Vista from http://download.zonelabs.com/bin/fre...ory_vista.htmlas suggested or try the possible Corupted copy you had before?2.) if Vista crashed while installing a Fresh Copy of ZASS for Vista.. is an Indication that you may have had something Else wrong with your Vista OS?---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg


    ZoneAlarm Security Suite version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:945034230
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3345
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer
    ZoneAlarm Pro version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3345
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    kmhickey Guest

    Default Re: Install of ZA to Vista is blocked due to compatability issue with TrueVector

    Thanks for the help.
    However, when I click on the link you suggested the page can't be found.

  10. #10
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Install of ZA to Vista is blocked due to compatability issue with TrueVector


    <BLOCKQUOTE><HR>kmhickey wrote:
    Thanks for the help. However, when I click on the link you suggested the page can't be found.
    <HR></BLOCKQUOTE><P class=headredbig>http://s118.photobucket.com/albums/o...2/th_1what.gif I just tried the same link I gave you and got the following info..<P class=headredbig><P class=headredbig>http://download.zonelabs.com/bin/fre...ory_vista.html<P class=headredbig>ZoneAlarm
    Internet Security Suite for Vista Release History
    <P class=headblack2>The latest ZoneAlarm Internet Security Suite release is 7.1.248.000.<P class=body><B class=headblack2>http://download.zonealarm.com/bin/me...ownloadnow.gif[/B] <P class=headblack2>Release History:<UL><LI><B class=headblack2>7.1 Branch[/B]

    7.1.248.000 was released to the public on January 25, 2008. For changes in this version, click here. To download this version, click here. </LI>[/list]<P class=headblack2><A id=7.1.248.000 name=7.1.248.000 target=_blank></A>ZoneAlarm Internet Security Suite version 7.1.248.000

    Note: these notes also apply to ZoneAlarm Pro, ZoneAlarm AntiVirus and ZoneAlarm (free firewall) when applicable. For example, improvements to anti-spyware do not apply to our AntiVirus product, but do apply to Suite and Pro that both include anti-spyware features.<UL class=body><LI>ZoneAlarm Pro now available for Windows Vista. <LI>Performance improvements: <UL class=body><LI>Improved system boot time <LI>Included a new anti-spyware engine <LI>Fixed problems with AV on dual-core and hyper-threaded machines. </LI>[/list]<LI>Stability improvements in anti-virus: <UL class=body><LI>Fixed occasional hangs in advanced dialog window <LI>Fixed occasional hangs during scan <LI>Fixed occasional hangs after repair of archive (or similar) on CD. </LI>[/list]<LI>Additional Stability improvements: <UL class=body><LI>Fixed occasional crashes in vsmon <LI>Fixed occasional hangs during shutdown <LI>Fixed occasional hangs in UpdClient. <LI>Fixed various install and upgrade issues <LI>Fixed window activation issue associated with automatic updates </LI>[/list]<LI>Compatibility: <UL class=body><LI>Fixed compatibility issue with Intuit Software <LI>Fixed compatibility issue with AIM (AOL Instant Messenger) <LI>Fixed compatibility issue with Webroot </LI>[/list]<LI>Anti-virus improvements: <UL class=body><LI>Fixed anti-virus signature versions not showing, <LI>Don't reschedule AV updates after initial update completes <LI>Fixed renamed items not appearing properly in the AV treatment dialog </LI>[/list]<LI>Anti-spyware improvements: <UL class=body><LI>New anti-spyware engine <LI>Fixed issue where AS updates reported the client up to date when the client had no internet access </LI>[/list]<LI>Ease-of-use improvements: <UL class=body><LI>New: Added Automatic Network Configuration to Wizard (will automatically add Domain Controller, DNS, DHCP, Network Printers and, mapped network drives to trusted zone) <LI>Changed update frequency default to every 3 hours </LI>[/list]<LI>Customization improvements: <UL class=body><LI>Made AV/AS update frequency configurable <LI>Added Global Reset-to-Default feature (invoked via Ctrl+Shift+right click on ZA icon in system tray). <LI>Various other fixes and improvements </LI>[/list]</LI>[/list]
    ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg


    ZoneAlarm Security Suite version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:945058605
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3345
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer
    ZoneAlarm Pro version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3345
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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