Hi guys ... am a new ZASS 7 (latest version) user and have had extensive difficulties since install ... i think
the problem is operator error more than anything but at this point i'm wondering which is better ... reset the database or just re-install.
Very first (initial) scan detected a problem "virus" called 'not-a-virusownloader.Win32.Popcap.b' ... when trying to treat it, all attempts failed except delete on re-boot ... still, each time the Yahoo game console is requested, this 'virus' is detected once again via on-access scan then notifies Windows cannot copy the necessary file.
Beyond this issue, no video feed appears on homepage, email ads do not appear, keyboard function is lost each hard boot ... could name a few others but at this point, i've been thoroughly cleaned for spyware, malware and virus infections and told all looks good ...
I'm guessing that i messed up the program permissions somewhere along the way and have no clue how to fix what i'm not sure is broke ... therefore, normally i would just re-install the program and start fresh ... however, after reading some other posts, i now wonder if just re-setting the database would be sufficient.
Any suggestions ??
This install was fresh as of 1/24/08 and for the first 3 weeks, i could not even sign-on here in these forums due to some cookie conflict ... please advise ... at this point, i am not impressed with ZASS ... then again, i do not understand it well, either.Thank you in advance,granny_mouse
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite