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Thread: Problem Uninstalling and Reinstalling

  1. #1
    pyrena Guest

    Default Problem Uninstalling and Reinstalling

    I installed Zone alarm internet Security Suite while I still had Spybot Search and Destroy on my PC. They where conflicting with eachother, so I uninstalled both and am now trying to reinstall Zone Alarm. My problem is that when I try to go back threw the installation proccess, I get the following error. -
    The instalation is restricted. Zone Alarm Security Suite, is an older version [7.0.362.000] than is currently installed on your computer [7.0.462.000] and must be uninstalled before you may install this product. You will lose your current ZoneAlarm Security Suite settings.
    See, my problem is that I can't find anything else to delete that could be an installation of Zone Alarm. I'm run searches for Zone Alarm, Check Point and Cicso and my computer isn't finding anything related to any of them. I really want this new Zone Alarm on my PC< I just went out and bought it today. This is frusterating. Please help if you have any idea what I can do. Thank you in advance.
    At the present, the only related program I have on my PC at all is Ad-Aware.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    prof_fate Guest

    Default Re: Problem Uninstalling and Reinstalling


    <blockquote><hr>Pyrena wrote:
    I installed Zone alarm internet Security Suite while I still had Spybot Search and Destroy on my PC. They where conflicting with eachother, so I uninstalled both and am now trying to reinstall Zone Alarm. My problem is that when I try to go back threw the installation proccess, I get the following error. -
    The instalation is restricted. Zone Alarm Security Suite, is an older version [7.0.362.000] than is currently installed on your computer [7.0.462.000] and must be uninstalled before you may install this product. You will lose your current ZoneAlarm Security Suite settings.
    See, my problem is that I can't find anything else to delete that could be an installation of Zone Alarm. I'm run searches for Zone Alarm, Check Point and Cicso and my computer isn't finding anything related to any of them. I really want this new Zone Alarm on my PC&lt; I just went out and bought it today. This is frusterating. Please help if you have any idea what I can do. Thank you in advance.
    At the present, the only related program I have on my PC at all is Ad-Aware.

    Operating System:
    Windows XP Home Edition
    Product Name:
    ZoneAlarm Internet Security Suite

    <hr></blockquote>Please read this Forum link..
    http://forums.zonelabs.org/zonelabs/...ssage.id=73645
    ---------------------------------------------------------
    ZoneAlarm Security Suite version:7.0.462.000
    TrueVector version:7.0.462.000
    Driver version:7.0.462.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.825
    Anti-virus signature DAT file version:946080330Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3425
    AntiSpam version:5.0.6.8903

  3. #3
    pyrena Guest

    Default Re: Problem Uninstalling and Reinstalling

    I have read it and I understand. The point is there should not be anything installed on my PC and I don't understand why the instalation disk thinks that there is.
    Edit: Also, when I try to instal the link you gave me I get this error message. -
    The application failed to initialize properly (0xc0000142). Click OK to terminate the application.

    Message Edited by Pyrena on 03-04-2008 12:19 AM

  4. #4
    prof_fate Guest

    Default Re: Problem Uninstalling and Reinstalling


    <blockquote><hr>Pyrena wrote:
    I installed Zone alarm internet Security Suite while I still had Spybot Search and Destroy on my PC. They where conflicting with eachother, so I uninstalled both and am now trying to reinstall Zone Alarm. My problem is that when I try to go back threw the installation proccess, I get the following error. -
    The instalation is restricted. Zone Alarm Security Suite, is an older version [7.0.362.000] than is currently installed on your computer [7.0.462.000] and must be uninstalled before you may install this product. You will lose your current ZoneAlarm Security Suite settings.
    See, my problem is that I can't find anything else to delete that could be an installation of Zone Alarm. I'm run searches for Zone Alarm, Check Point and Cicso and my computer isn't finding anything related to any of them. I really want this new Zone Alarm on my PC&lt; I just went out and bought it today. This is frusterating. Please help if you have any idea what I can do. Thank you in advance.
    At the present, the only related program I have on my PC at all is Ad-Aware.

    Operating System:
    Windows XP Home Edition
    Product Name:
    ZoneAlarm Internet Security Suite

    <hr></blockquote>Sorry to hear you downloaded
    ZASS and despite your best efforts have been unable to use it.

    Please read this trend..
    http://forum.zonelabs.org/zonelabs/b...ssage.id=73935
    If that does not help. You may need to Contact ZA Tech Support Directly with more Details..
    www.zonealarm.com/tsform
    Good Luck

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Problem Uninstalling and Reinstalling


    <blockquote><hr>Pyrena wrote:
    - The application failed to initialize properly (0xc0000142). Click OK to terminate the application.

    Message Edited by Pyrena on 03-04-2008 12:19 AM
    <hr></blockquote>


    This error usually come up if you are running windows without SP2.
    Is your OS updated? Or you are still at SP1?

    ZA does not support any version of XP previous to SP2 (the same as Microsoft)

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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