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Thread: ZA Antispy install says incompatible AZ Antivirus version

  1. #1
    donrnblitzen Guest

    Default ZA Antispy install says incompatible AZ Antivirus version

    I have ZA Anti-virus installed
    1yr ago, but updates must be working pretty well, because the About says it's at 7.0.462.000.
    I just downloaded ZA Anti-spy (zaasSetup_70_462_000_en.exe) and the installation only gets to "Initializing. Verifying installed components." and the msg box comes up "ZA Anti-Spyware cannot be installed on this computer.
    The installer found an incompatible version of ZA Anti-virus on the system.
    To resolve, contact customer support.".
    I have WinXP-MediaCenter.
    I have
    no other Anti-virus or Anti-spy running.
    I tried again with ZA AV shut down - same story.
    Any ideas why it decides the versions are incompatible?
    Better still, any suggestions on what to do next?
    I appreciate the forum,Thanks

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Anti-Spyware

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: ZA Antispy install says incompatible AZ Antivirus version


    <BLOCKQUOTE><HR>donrnblitzen wrote:
    I have ZA Anti-virus installed1yr ago, but updates must be working pretty well, because the About says it's at 7.0.462.000. I just downloaded ZA Anti-spy (zaasSetup_70_462_000_en.exe) and the installation only gets to "Initializing. Verifying installed components." and the msg box comes up "ZA Anti-Spyware cannot be installed on this computer. The installer found an incompatible version of ZA Anti-virus on the system. To resolve, contact customer support.". I have WinXP-MediaCenter. I haveno other Anti-virus or Anti-spy running. I tried again with ZA AV shut down - same story.Any ideas why it decides the versions are incompatible? Better still, any suggestions on what to do next?I appreciate the forum,Thanks

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Anti-Spyware

    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..

    Here is the Short Answer.. All Four versions of Zone Alarm Contain a FIREWALL<HR>Just One, Not Two -- Never use two software firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel. <HR>Other Helpful Hints:<LI>http://forum.zonelabs.org/zonelabs/b...message.id=154
    </LI>--------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite Beta version:7.0.467.000

    TrueVector version:7.0.467.000
    Driver version:7.0.467.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.82
    Anti-virus signature DAT file version:945585561
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200802.3405
    AntiSpam version:5.0.6.8903

    Message Edited by GeorgeV on 02-28-2008 08:44 PM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    donrnblitzen Guest

    Default Re: ZA Antispy install says incompatible AZ Antivirus version

    Thanks.
    I contacted ZA customer service - they said same as you and were very helpful.
    I got a refund for my new Anti-spy and a good deal to upgrade my Anti-virus to ZA Suite which contains both.
    I'll uninstall my AV and install the suite this weekend.
    Would you suggest I simply uninstall, or do I need to go to extra-ordinary means to get a &quot;full&quot; or &quot;clean&quot; slate prior to the suite install?

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: ZA Antispy install says incompatible AZ Antivirus version


    <BLOCKQUOTE><HR>donrnblitzen wrote:
    Thanks. I contacted ZA customer service - they said same as you and were very helpful. I got a refund for my new Anti-spy and a good deal to upgrade my Anti-virus to ZA Suite which contains both. I'll uninstall my AV and install the suite this weekend. Would you suggest I simply uninstall, or do I need to go to extra-ordinary means to get a "full" or "clean" slate prior to the suite install?
    <HR></BLOCKQUOTE>Thank you for your Feedback..Here is another Tip, befour Uninstalling ZAAV..

    Try a clean unistall of the program then reinstall the program.....

    1.) Download a Current Copy of Zone Alarm from
    ZA website in the release history section.

    2.) Go into ZA Overview/Preferences and Un-Check "Load Zone Alarm on Startup"
    3.) Reboot Computer to Remove Zone Alarm drivers from Memory..
    4.) Temporarily shut dow any other AV/AS Security programs that May Conflict with ZA Install

    5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system):
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense (add a space and then the /clean)
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    Reboot
    - manually remove the files found inside these Windows folders:

    WINDOWS\ Internet Logs
    Program Files\Zone Labs
    WINDOWS\system32\ Zonelabs
    and the Temp folders found in the Document and Settings folder

    - reboot

    Now reinstall the ZASS program You can Download ZASS from Here with IE and don't use a Download Manager or Accellerator..

    http://download.zonealarm.com/bin/fr...seHistory.html

    Good Luck..


    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    donrnblitzen Guest

    Default Re: ZA Antispy install says incompatible AZ Antivirus version

    Thanks - your uninstall / reinstall procedure worked like a champ.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: ZA Antispy install says incompatible AZ Antivirus version


    <BLOCKQUOTE><HR>donrnblitzen wrote:
    Thanks - your uninstall / reinstall procedure worked like a champ.
    <HR></BLOCKQUOTE>Your Welcome.. Thank you for your Feedback.. http://s118.photobucket.com/albums/o...eV2/th_1ok.gif
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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