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Thread: Can't re-install ZoneAlarm Pro 5.5 - Am getting a permissions error

  1. #1
    patddc Guest

    Default Can't re-install ZoneAlarm Pro 5.5 - Am getting a permissions error

    Zone Alarm Pro 5.5 stopped loading at boot up. So, I uninstalled it and now i can't re-install it.
    I keep getting "You do not have access to make the required system configuration modifications. Please rerun this installation from an administrators account."

    I'm running XP Pro SP2 with Norton Antivirus 10.1.6.6000
    I'm trying to install ZoneAlarmPro_Setup_55_062_011.exe

    I've done all this:
    "To fix this run Regedit from your Start Menu > Run
    Navigate down to the following folder
    HKEY_LOCAL_MACHINE\SOFTWARE\ZONE LABS
    Right hand click on this and select Permissions
    Make sure your account has the Full control tick box and Read checked for your account. Do this for the System Account.
    Reboot and run the Install again."
    And I've checked all the registry values. I have full privs.
    I'm the only User on this box.. I have full Admin privs.

    Now what?
    I appreciate any help,
    PD

    Operating System:Windows XP Pro
    Software Version:5.x
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Can't re-install ZoneAlarm Pro 5.5 - Am getting a permissions error

    Hi,Welcome to the Forum!PLEASE try to install ZA in Safe Mode and keep me posted on your results, THANKS.OBTW, another thing is the Norton AntiVirus "special mini" firewall disabled? <B style="COLOR: #ffffff; BACKGROUND-COLOR: #0033ff">Worm[/B] <B style="COLOR: #ffffff; BACKGROUND-COLOR: #0033ff">guard[/B] or intrusion protections disabled. This feature of Nortons will interfere with all other software firewalls and must be disabled for the Zone Alarm to work properly.SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. #3
    patddc Guest

    Default Re: Can't re-install ZoneAlarm Pro 5.5 - Am getting a permissions error

    Installing in Safe Mode worked.
    Thanks for your help.
    Sincerely,
    PatD

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Can't re-install ZoneAlarm Pro 5.5 - Am getting a permissions error

    Hi,You are Very Welcome and I am very happy your issued has been fixed.Have a Great Weekend!SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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