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Thread: installing new license key after expiration date

  1. #1
    raquelita Guest

    Default installing new license key after expiration date

    My Zonealarm payment was posted to my credit card March 6 but I was about to go away and didn't install my license key. Now I'm back but my old subscription expired yesterday or the day before and the ZoneAlarm icon no longer appears in the system tray. How can I install my license key? I don't want to be unprotected. Also don't want to be billed twice.

    Operating System:
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    raquelita Guest

    Default Follow up info re message about installing license key after subscription expiration

    I have Windows XP (home version) and the standard ZoneAlarm of a year ago.

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,848

    Default Re: installing new license key after expiration date


    <BLOCKQUOTE><HR>raquelita wrote:
    My Zonealarm payment was posted to my credit card March 6 but I was about to go away and didn't install my license key. Now I'm back but my old subscription expired yesterday or the day before and the ZoneAlarm icon no longer appears in the system tray. How can I install my license key? I don't want to be unprotected. Also don't want to be billed twice.

    Operating System:
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..



    I'm not clear on what your problem is?It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    1.) Did you Purchase a Renewal License Key on March 6th and Never Received a Confimation Email with your New Key?2.) Did you Receive a New Key but Never got around to Installing the New Key until your Old Key Expired?3.) some other un-explained Problem?If #1 above.. Contact Checkpoint Customer Service for Free at: www.zonealarm.com/csform and explain you problem with the key..if #2 above.. go to ZASS Menu Overview/Product info , License Info section and Click Change License.. and Cut and paste your new license from you Email confimation..If # 3 Please post back with mor details..--------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite Beta version:7.0.467.000
    TrueVector version:7.0.467.000
    Driver version:7.0.467.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:947140311
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200803.3525
    AntiSpam version:5.0.6.8903



    Message Edited by GeorgeV on 03-20-2008 09:06 PM
    GeorgeV
    ZoneAlarm® Extreme Security


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  4. #4
    davidsaia Guest

    Default Re: Follow up info re message about installing license key after subscription expiration

    I had a very similar problem.

    I am running XP Home edition, SP 2

    Here is my ZA version info:
    ZoneAlarm Pro version 7.0.462.000
    TrueVector security engine version 7.0.462.000
    Driver version 7.0.462.000
    Anti-spyware engine version 5.0.189.0, DAT file version 01.200803.3535

    I bought a legitimate copy of ZoneAlarm Pro on Mar. 19, 2006.
    I renewed it on Mar. 19, 2007.
    It expired a couple of days ago.
    Just yesterday, Mar. 20,2008, I went online and purchased ZA Internet Security Suite, 2PC, 1yr Upgrade, including the 12 Month Extended Download and the Steganos Password Manager.

    When I logged on this morning, the &quot;Your ZoneAlarm is expired&quot; screen surpisingly came up again.

    I have entered my new license code using Overview &gt; Product Info &gt; Licensing Info &gt; Change Lic.
    It says that the new license is invalid.

    Please help.

  5. #5
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,591

    Default Re: Follow up info re message about installing license key after subscription expiration

    Did you copy and paste or type it in character by character?
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

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