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Thread: could not install due to Bad CRC? the obvious solution is a new ZA download

  1. #1
    logon Guest

    Default could not install due to Bad CRC? the obvious solution is a new ZA download

    Hi,
    I was trying to update zone alarm (7.0.470.000) and it got through the majority of the download and It came up with the following message:
    "could not initialize installation.
    Could not extract Wise0132.dll to 'C:\DOCUME~1\...", CRC does not match"
    What does this mean, and is there a work around?
    I use Windows XP SP2.
    Thank you.


    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    jdoliver Guest

    Default Re: could not install due to "CRC does not match"

    CRC probably stands for Cyclic Redundancy Check. Its a way to verify that the downloaded file matches the original source file. It sounds as if your download was corrupt.
    Try another download and use Internet Explorer. Do not use any download accelerators.
    Good luck.

  3. #3
    logon Guest

    Default Re: could not install due to "CRC does not match"

    I tried it again with internet explorer 7, accepting all cookies and popup blocker off.
    It still did not work.
    Are there any other possibilities I can try? Thanks.

  4. #4
    jdoliver Guest

    Default Re: could not install due to "CRC does not match"


  5. #5
    logon Guest

    Default Re: could not install due to "CRC does not match"

    Okay,
    I followed that set of instructions.
    It did not work, so I also followed the set of instructions located at: http://forums.zonealarm.org/zonelabs...ssage.id=74023
    I completely deleted zonealarm following the requirements, rebooted and tried again.
    I still had the same message: "Could not extract Wise0132.dll to . . . . . CRC does not match"
    I tried again by downloading and saving the update to the desktop, rebooted and tried again.
    I had the same message.
    I do not have an antivirus software now.
    The only other programs that I can think of that might have an effect are: System Mechanic 7.0, AdAware (freeversion) or the Microsoft Firewall.
    Can you help?

  6. #6
    jdoliver Guest

    Default Re: could not install due to "CRC does not match"

    Sorry, I'm flat out of ideas. CRC unsually means the downloaded file doesn't match the original file and the obvious solution is a new download.
    Since that didn't work, I can only suggest tech support at
    www.zonelabs.com/tsform
    Please remember that this is a user forum and Zone Lab employees do not monitor it. So tech support does not know of the problem unless you notify them.

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