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Thread: System Lockup

  1. #11
    monsterwolfgang Guest

    Default Re: System Lockup

    Going through the postings it appears that everytime they do an upgrade many of us have the same problem. I cannot remember how I fixed it last time. There was a fix however. I need to use another computer to even look up any response to this as my computer is constantly stuck on 99% ScanningProcess.

  2. #12
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: System Lockup


    <BLOCKQUOTE><HR>CarolAnderson wrote:
    Thanks for this info. I too, upgraded to 7.0.47 this evening and found that the scanningprocess(es?).exe file clogged up the machine for a long time. Have used CCleaner to uninstall and will reinstall 7.0.462. RunningZone Alarm Security Suite7.0 on a XP Pro SP2, have had it for over a year without any serious problems. Something is wrong with this upgrade, and I'd like to know what it is if ZA ever figures it out.
    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..As a user with a License Key, you can Contact ZoneAlarm Tech Support Directly for Free at www.zonealarm.com/tsform
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #13
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: System Lockup


    <BLOCKQUOTE><HR>WoodyWoods wrote:
    I upgraded my ZASS from 7.0.462.000 to 7.0.470.000 this morning and encountered the scanningprocess.exe was using 50% of my 2Gb memory. Although I was able to use my machine, the cooling fan going at max chat did annoy me, so I uninstalled and reverted back to v. 462. All OK now.Windows XP Home3.4GHz Pentium 42Gb RAM
    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..Please contact ZA Tech Support with the Details of your Experience with .470, to help fix this problem,As a user with a License Key, you can Contact ZoneAlarm Tech Support Directly for Free at www.zonealarm.com/tsform
    --------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite version:7.0.470.000
    TrueVector version:7.0.470.000
    Driver version:7.0.470.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:947541204
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200803.3555
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #14
    woodywoods Guest

    Default Re: System Lockup

    Cheers GeorgeV, I have sent them the details of my problem.

  5. #15
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: System Lockup


    <BLOCKQUOTE><HR>WoodyWoods wrote:
    Cheers GeorgeV, I have sent them the details of my problem.
    <HR></BLOCKQUOTE>Thank you..Please Report back with your Progress Rereport..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #16
    themisn Guest

    Default Re: System Lockup

    I too have the same problem. The last time i got task manager to come up, it said scanning process.exe was using 1.275 GB of ram! I cant do a thing! Are you kidding me!?
    I just upgraded as well. I am not here to be a guinea pig, however, and have no time to try to come up with solutions for Zone Labs.

    I am trying to just get into Zone Alarm to get my license key so I can send them a message, but guess what? I cant barely even get into that!

  7. #17
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: System Lockup


    <BLOCKQUOTE><HR>ThemisN wrote:
    I too have the same problem. The last time i got task manager to come up, it said scanning process.exe was using 1.275 GB of ram! I cant do a thing! Are you kidding me!?
    I just upgraded as well. I am not here to be a guinea pig, however, and have no time to try to come up with solutions for Zone Labs.

    I am trying to just get into Zone Alarm to get my license key so I can send them a message, but guess what? I cant barely even get into that!
    <HR></BLOCKQUOTE>I'm sorry your having problems with this Upgrade..It is working fine on my HP 1025c Pentium 4 3 GHZ 2.0 GB Ram and Task Manager is showing 10-15% CPU usage even durring an AV / AS Scan the Max usage is 20%..Here is a Solution that has worked for serveral other Users with your Samne Upgrade problem..--------------------------it seems that the update really went wrong.on your Computer..
    Now you need to completely remove ZA manually and re-install.

    First, please uninstall ZoneAlarm from your Start -&gt; Programs -&gt;
    ZoneAlarm menu if it is present (and if you are able to)

    01.) Restart your computer in Safe Mode
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, Click My Computer
    06.) Click Tools, Click Folder Options, Click View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:\

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -&gt; Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start &gt;&gt; Run &gt;&gt; and type regedit. Click on Help &gt;&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Re-download the installer and install again.

    Here is the direct link:
    http://download.zonealarm.com/bin/fr...470_000_en.exe--------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite version:7.0.470.000
    TrueVector version:7.0.470.000
    Driver version:7.0.470.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:947546204
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200803.3555
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #18
    alphonsedt Guest

    Default Re: System Lockup - Avoid annoying reminder

    You can get rid of the annoying reminders to upgrade by opening ZA and in the Preferences tab, select Check for product updates: Manually.
    Cheers

  9. #19
    gms Guest

    Default Re: System Lockup

    I had the problem of the scanning process usign 99% CPU time after upgradign this morning. I managed to get around it by setting the scanning priority to medium as it seemed to be set to high following the upgrade.

  10. #20
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: System Lockup


    <BLOCKQUOTE><HR>GMS wrote:
    I had the problem of the scanning process usign 99% CPU time after upgradign this morning. I managed to get around it by setting the scanning priority to medium as it seemed to be set to high following the upgrade.
    <HR></BLOCKQUOTE>Thank you for your Feedback..I just checked the Priority on my Scanprocess.exe on 7.0.470.000 while it is doing a Virus Scan and the priority is set to "Normal" and it shows it is using between 2% and 5% CPU..But it does take 3 hours to complete the scan..

    --------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite version:7.0.470.000
    TrueVector version:7.0.470.000
    Driver version:7.0.470.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:947549371

    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200803.3555
    AntiSpam version:5.0.6.8903


    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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