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Thread: System Lockup

  1. #31
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: System Lockup

    Hi!
    when you say 500k you mean 500kb and not 500MB. Right?

    In fact, scanning process, when idle should consume not more than 600-800kb (less than 1 MB).
    Open the task manager, leave it there for 2-3 minutes and if nothing is written on you HD or programs running, scanningprocess.exe will go down to 500-800k.

    When active, scanningprocess.exe will consume around 13-25MB depending on workload. If you have a single processor you will see one scanning process, if you have dual core you will see two scanningprocess.exe and if you have QUAD you will see 4 scanningprocess.exe. This is normal and by design.

    Booting your ZA selectively (as suggested by GURU George) is a good way to see if you have any programs conflicting with ZA AV.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
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  2. #32
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: System Lockup

    Hi!
    ... forgot to add... did you by chance restored any previous ZA backup settings?
    If yes, this could be the problem.

    If after the reset, you have not loaded any previous backup better you load ZA and MS standards services/programs as suggested.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #33
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: System Lockup


    <BLOCKQUOTE><HR>ThemisN wrote:
    Who said anything about scanning time? I am complaining about resources the program is using when it's doing nothing! Now if you are saying that it's actually scanning even when it isnt doing a virusscan or a spyware scan, then that's a different story.
    <HR></BLOCKQUOTE>Sorry, But since you have given us very little information on 1.) what Flaver and Version of Zone Alarm you have installed, 2.) What Basic OS and Service p[ack and updates installed,3.) The basic of you System info, CPU, Ram, Hard drive size and available Free Space... 4.) what other Security software you have installeed that may be conflicting, or 5.) We can Only make shots in the dark.. 6.) have you contacted ZA Tech support?It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor. If you have a question or a problem Please start your own thread. And start only 1 thread for each problem.</COLOR>
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #34
    themisn Guest

    Default Re: System Lockup

    I have posted in here because I had the same issue as the original poster.
    It locks up my system resources. I have Windows XP Pro, I also run search and destroy for spyware, nothing else. My issues have been with the new upgrade to 7.470 ( I think that's it). I have 2 GB of RAM installed.

    I did mean that Zone Alarm has been using 500MB of my memory not 500k. It was running fine after a reset for at least half the day, and it has progressively been using more resources. I have at least 80 GB of free hard drive space and am running a pentium 4 (dual core I believe based on the 2 instances of scanningprocess.exe). The one instance of scanning process only uses 30MB of RAM, the other instance is what is clogging things up, again at idle, not even during a scan.

    I will attempt to follow instructions for a clean install, but it seems that I may unfortunately have to find a different solution.

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