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Thread: tried to upgrade this morning and now Zone Alarm is gone

  1. #1
    ipodnewbie Guest

    Default tried to upgrade this morning and now Zone Alarm is gone

    Got the message this morning that there was an update available.
    Downloaded no problem but kept freezing up when trying to do the install.
    Now when I tried to do an uninstall properly through windows (since Zone Alarm has disappeared from everywhere) I can't find it anywhere.
    I was using the trial version and had intended on purchasing
    Zone alarm internet security suite but now I'm wondering if I should if I will have this type of problem.
    I'm on the internet without any virus protection or firewall.
    Help

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    ipodnewbie Guest

    Default Re: tried to upgrade this morning and now Zone Alarm is gone


    I'm still trying to find Zone Alarm on my computer so I can uninstall the entire program and start from scratch.
    In windows install/uninstall, it's nowhere to be found.
    I can search and find ZA files but I don't really know which ones I should get rid of and I know I shouldn't just delete them from the computer.
    I'm running XP Home edition, version 2002 SP2.
    I have no other virus protection or firewall as I uninstalled them when they expired as I had planned on using ZA.
    I had downloaded the free trial version of ZA Internet SS about 9 days ago.
    How do I do a proper uninstall if I can't find the ZA files?
    Can anyone help?
    I tried to update ZA instead of uninstalling and then reinstalling the update.
    I guess that was the wrong thing to do.
    More info,
    When I was trying to do the install, I would get a True Vector error (unfortunately I didn't write it down ) but it said it would have to shut down.
    After hitting ok a couple of times, I would get this pop-up " vsmon.exe-unable to locate component" "failed to start because ssleay32.dll was not found.
    Re-installing the application may fix this problem".
    Again, hit ok and then ZA would start to install.
    Pop-up screen was True Vector Service, showing ZA was installing
    in C:\windows\system32\vswmi.dll and it would stall at 11% and not go any further.The Zone Alarm file I can find on my computer now are in a Repair Folder
    with the following files: vsutil.dll, vsmon, vsinit.dll, vsdb.dll.
    And there is a mail folder which was not modifed yesterday when I did the download.
    I hope this gives you more info to solve my problem.

    Message Edited by iPodnewbie on 03-27-2008 08:38 AM

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: tried to upgrade this morning and now Zone Alarm is gone

    Hi!

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Re-download the installer and install again.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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