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Thread: problem with zone alarm

  1. #1
    daphne Guest

    Default problem with zone alarm

    I upgraded my zone alarm this morning and now it isnt working properly.It will work for a few minutes and then it turns off,I have never had this problem before with zone alarm.Tell me how i can fix this problem as soon as possible since i dont have any other protection when ZA goes down. Thank You

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    robbierumba Guest

    Default Re: problem with zone alarm

    HiNot much help I'm afraid but I too downloaded a ZA update this evening and all my existing ZA security suite
    has disappeared and nothing is working

  3. #3
    ralphwills Guest

    Default Re: problem with zone alarm

    Hi I know its pretty late to post a reply on this topic but I had the same problem and was
    banging my head against the wall, but you need to un install the prog from Zone alarm uninstall then do a search for vsmon.exe, this is the true vector service for ZA, once you have done all these steps it should install and run properly.

    I hope this helps.

  4. #4
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: problem with zone alarm

    The simplest procedure is to:1.Download the Latestinstallerpreferably with IE Browwserand no Download Manager/accelerator like Get-Right) ZAFree ZAAV On your current ZA, UNcheck "Load ZA... at startup" (under Overview --> Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Please note that ZASS does not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS issues remove them and install back once you see that ZA works as it should. For example, spyspweeper, spyware doctor, trojan hunter, adware, SpyBotS&D, PC tools Threatfire, otherantivirus, antispyware, registry locking tools, etc...ZoneAlarm Security Suite version:
    TrueVector version:
    Driver version:
    Anti-virus engine version:
    Anti-virus signature DAT file version:962959000
    Anti-spyware engine version:
    Anti-spyware signature DAT file version:01.200810.4795
    AntiSpam version:
    ZoneAlarm® Extreme Security

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