I opted for the upgrade this morning, having previously installed all other upgrades over the past year. The installation failed to complete but produced a box stating "Set up is unable to shut down the true vector service. Please use the the service manager to shut down the True Vector Service and then restart the programme installer" On checking the TRue Vector status in the Service manager it says it is "stopped."
I appear to have deleted ZASS completely as it is no longer listed in Programs.
I am on XP Home with SP2
How should I solve this problem, please
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite