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Thread: 70_470 upgrade problems

  1. #1
    rogerrobertson Guest

    Default 70_470 upgrade problems

    I opted for the upgrade this morning, having previously installed all other upgrades over the past year. The installation failed to complete but produced a box stating "Set up is unable to shut down the true vector service. Please use the the service manager to shut down the True Vector Service and then restart the programme installer" On checking the TRue Vector status in the Service manager it says it is "stopped."
    I appear to have deleted ZASS completely as it is no longer listed in Programs.
    I am on XP Home with SP2
    How should I solve this problem, please

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: 70_470 upgrade problems

    Do the installation in Safe Mode. When ZA is installed and requests a reboot, reboot into Normal Mode to complete the installation.

  3. #3
    hammernu Guest

    Default Re: 70_470 upgrade problems

    I should have mentioned that, if you were allowing ZoneAlarm to do an inplace upgrade, you can download 470 at
    http://download.zonealarm.com/bin/fr...seHistory.html
    and do the install as mentioned in my previous post.

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