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Thread: Vista Installation Error

  1. #1
    jimmy_d Guest

    Default Vista Installation Error

    When i tried to install za security suite
    7.1.248 on my new
    vista ultimate pc today, my computer slowed down heaps, then when it got about 5% through, it came up with an msgbox titled "Windows update standalone installer" and it said that an unspecified error "0x80004005" had occurred and that it must close. After this, the computer basically just froze up for a
    while, then i had to restart it.
    I tried the installer
    a couple of times, with the same result each time. I used to have norton security suite 2007 installed, but i used their removal tool to get rid of it, and the only other protection software I've got is ad-aware 2007, which never clashes with za on my old xp sp2
    pc.If anyone knows what's going on & how to fix it, it would be greatly appreciated.

    Operating System:Windows Vista Ultimate
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Vista Installation Error

    Hi!
    try to remove Ad-aware 2007. Also double check there are no symantec/norton folder on your system.
    Then run ccleaner to clean your registry and system files (http://www.ccleaner.com/download/bui...wnloading-slim)

    After be sure to remove (if present) the following folders:

    "Internet Logs" (under windows folder)

    "Zone Labs" (under your Program Files folder)

    "Zonelabs" (under your Windows System32 folder)


    Re-download the ZASS installer from here:
    http://download.zonelabs.com/bin/fre...ory_vista.html

    Try to install again.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    jimmy_d Guest

    Default Re: Vista Installation Error

    I removed adaware & the zone alarm
    & symantec folders,
    scanned with ccleaner, & redownloaded zone alarm,
    but i still got the same error.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Vista Installation Error

    Hi!Uuuhm, no idea on why then...You can try to contact ZA technical support at: www.zonelabs.com/tsform Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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