Hi. I've had Zone Alarm for a few years, but today I signed up for another one-year renewal. After putting in the new key (and getting the new key successful message), I downloaded/installed the update and received this message: "You do not have access to make the requiried system confiuration modification. Please re-reun this install from an administration account. () Cannot create a stable subkey under a violtile (?) key." I continued following the installation instructions anyway and rebooted the computer when instructed. When the computer finished, Zone Alarm was gone. I checked the programs list, and while Zone Labs was listed, the only thing under the tab was the license agreement, register for 12 month of free updates and free software trial. There is no uninstall tab and when I click on "free updates" I get an error message: "Please insert Zone Alarm Pro." So in a word, "help."
I also have Pest Patrol and Spyware Blaster on the computer. The operation system is Win 2000. I don't know which Zone Alarm version I was running, cause I can no longer access the program (I have the original box w/discs, but I bought it years ago).
Operating System:Windows 2000 Pro
Product Name:ZoneAlarm Pro