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Thread: Installation Help

  1. #1
    drcaligari Guest

    Default Installation Help

    Hi. I've had Zone Alarm for a few years, but today I signed up for another one-year renewal. After putting in the new key (and getting the new key successful message), I downloaded/installed the update and received this message: "You do not have access to make the requiried system confiuration modification. Please re-reun this install from an administration account. () Cannot create a stable subkey under a violtile (?) key." I continued following the installation instructions anyway and rebooted the computer when instructed. When the computer finished, Zone Alarm was gone. I checked the programs list, and while Zone Labs was listed, the only thing under the tab was the license agreement, register for 12 month of free updates and free software trial. There is no uninstall tab and when I click on "free updates" I get an error message: "Please insert Zone Alarm Pro." So in a word, "help."
    I also have Pest Patrol and Spyware Blaster on the computer. The operation system is Win 2000. I don't know which Zone Alarm version I was running, cause I can no longer access the program (I have the original box w/discs, but I bought it years ago).

    Operating System:Windows 2000 Pro
    Software Version:
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Installation Help


    <BLOCKQUOTE><HR>DrCaligari wrote:
    Hi. I've had Zone Alarm for a few years, but today I signed up for another one-year renewal. After putting in the new key (and getting the new key successful message), I downloaded/installed the update and received this message: "You do not have access to make the required system confiuration modification. Please re-reun this install from an administration account. () Cannot create a stable subkey under a violtile (?) key." I continued following the installation instructions anyway and rebooted the computer when instructed. When the computer finished, Zone Alarm was gone. I checked the programs list, and while Zone Labs was listed, the only thing under the tab was the license agreement, register for 12 month of free updates and free software trial. There is no uninstall tab and when I click on "free updates" I get an error message: "Please insert Zone Alarm Pro." So in a word, "help."
    I also have Pest Patrol and Spyware Blaster on the computer. The operation system is Win 2000. I don't know which Zone Alarm version I was running, cause I can no longer access the program (I have the original box w/discs, but I bought it years ago).

    Operating System:Windows 2000 Pro
    Software Version:
    Product Name:ZoneAlarm Pro

    <HR></BLOCKQUOTE>



    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,1.) Do you have the latest Updates and Patches to Windows 2000 Pro? do you have Win2k Service Pack 4 Installed..2.) ZAPro Version 7.0 was designed to work with Win2k and 2k Pro with Service Pack 4, and Win XP Service Pack 2, and may not be compatible if the lastest Windows service pack are not installed..3.) SIt is sometimes recomendedthat all third party Security other than windows firewall be removed before ZoneAlarm is Installed, then after it is installed and configures and running smoothly, the other Anti-Virus can be installed later..4.)

    - have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154. Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product.<HR>Just One, Not Two -- Never use two software firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.
    5.) Here is the Link to ZAPro http://download.zonealarm.com/bin/fr...seHistory.html- Download the installer- On your current ZA, Uncheck "Load ZA... at startup" (under ZA Overview --&gt; Preferences tab)- Reboot your PC- Install the new update (upgrade or clean install)Please keep us posted on your progress..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    drcaligari Guest

    Default Re: Installation Help

    I uninstalled SpyBlaster and Pest Patrol. Afterwards, the new ZA download/install worked perfectly. Thanks for the help.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Installation Help


    <BLOCKQUOTE><HR>DrCaligari wrote:
    I uninstalled SpyBlaster and Pest Patrol. Afterwards, the new ZA download/install worked perfectly. Thanks for the help.
    <HR></BLOCKQUOTE>Thank you for your Feedback..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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