Page 1 of 2 12 LastLast
Results 1 to 10 of 13

Thread: "cant shut down TrueVector Service" error on upgrading

  1. #1
    scottyc Guest

    Default "cant shut down TrueVector Service" error on upgrading

    Hi all,
    I seem to be having a similar problem to a few other people with regards to the TrueVector error message.
    I am trying to upgrade ZASS to the new 70-470 and keep getting the error message above. I went in to - control panel - admin tools - services - and it shows TrueVector Service as stopped and dissabled.Add /
    Remove software doesn't show any ZA.I tried installing in Safe Mode, same error.I don't have any other antivirus / spyware / firewall software installed.I'm on XP Pro SP2.I'm not certain what my previous version of ZASS was because it's gone, I have allways done the upgrades as they become available but I had to replace my HDD a few weeks ago and reloaded ZA off my original disc, I
    think I upgadedit to the 462?? version.
    Any help would be greatly apprieciated.Thanks, Scotty.

    Operating System:Windows XP Pro
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    amart Guest

    Default Re: "cant shut down TrueVector Service" error on upgrading

    I had the same problem with truevector, from the last update. Today I reinstalled totally zonealarm suite, but when installation program requested I chose "clean" installation. I hope this could be useful for your problem.

  3. #3
    scottyc Guest

    Default Re: "cant shut down TrueVector Service" error on upgrading

    I don't get that option now.I open the installation package, click run, select the installation directory, insert name and email, accept the license and then I get nothing for about two minutes and then the error message comes up.

  4. #4
    zaswing Guest

    Default Re: "cant shut down TrueVector Service" error on upgrading

    "I don't get that option now."
    What option?

    If you're talking about the /clean install and if you have not deleted ZA in some abnormal way, then the option is there. It's actually a switch you need to put in. Navigate to:
    Start > ProgramFiles > ZoneAlarm >uninstall ZA security and stop.
    Right click, select Properties on the uninstaller and edit the Target line by adding a space then /clean, so it looks something like this:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean

    Go to ZA > Overview >preferences and uncheck the Load at startup checkmark.

    Reboot. Run the uninstaller that now has that clean switch and things should work.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: "cant shut down TrueVector Service" error on upgrading


    <BLOCKQUOTE><HR>ScottyC wrote:
    I don't get that option now.I open the installation package, click run, select the installation directory, insert name and email, accept the license and then I get nothing for about two minutes and then the error message comes up.
    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..well, I can Only speak for myself. I Updated7.0.470.000 without any problems.Do not use the forum to assess if the update is good or not. Users post here only when they have problems and not when everything works well http://forum.zonelabs.org/i/smilies/...iley-happy.gifSoto avoid any problem just do the following:- Download the New installer, and don't use any Download manager or download accellerator..- On your current ZA, Uncheck "Load ZA... at startup" (under ZA Overview --&gt; Preferences tab) (this will shut down TrueVector)- Reboot your PC- Install the new update (upgrade or clean install) and accept the default setting, and turn on Auto-Learn, and when asked what Zone to be in check Trusted Zone not Internet Zone..--------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite version:7.0.470.000
    TrueVector version:7.0.470.000
    Driver version:7.0.470.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:947736406
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200803.3585
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    scottyc Guest

    Default Re: "cant shut down TrueVector Service" error on upgrading

    Hi GeorgeV,I didn't use any download program to get the update (just staight through IE7) and I don't have the original ZA on my machine anymore, I think it was uninstalled durring my first attempt to upgrade. It's not in the start menu or add / remove programs.

  7. #7
    scottyc Guest

    Default Re: "cant shut down TrueVector Service" error on upgrading

    Hi zasuiteuser,
    I have no ZA in my start menu / programs list at all. If I
    go in to explorer and look in program files I have the following folders / files :
    Zonelabs



    Zonealarm
    - error log and install text doc's and zlavscan.dll







    mailfrontier







    repair
    There are several folders and files in the the mailfrontier folder, one of which is an &quot;unwise&quot; application but I don't think that's what you're talking about, is it?
    I have no ZA in the Add / Remove programs listing in control panel either.

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: "cant shut down TrueVector Service" error on upgrading

    Hi!do what suggested below and you will be able to install.Don't rush, relax and do all steps...01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -&gt; Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start &gt;&gt; Run &gt;&gt; and type regedit. Click on Help &gt;&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Re-download the installer and install again.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    scottyc Guest

    Default Re: "cant shut down TrueVector Service" error on upgrading

    Ha Ha, thanks Fax, I found your post on an earlyer thread a few hours ago and went through all the steps. Success for getting rid of the old ZA and loading the new version all up and running - yay :-)Only problem so far is I'm running the virus / spy scan (I downloaded signature updates first) and it's been going for 4 hours 20 minutes for 47,000 files (pretty normal I think) but ZA is using nearly 100% of my CPU.Anyway I'll let it finish the scan and see how things are then.
    Thanks Heaps for your help Fax, you truly are a Guru!!
    Cheers, Scotty.

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: "cant shut down TrueVector Service" error on upgrading

    Hi!thank you for the kind words... You may improve the speed of the scanner setting the priority scan to HIGH (advanced options of the antivirus/antispyware tab - 'scan options')But setting it to HIGH can make your system not responsive...For the 100% CPU usage, it can depend on many different factors. The most common one is conflicts with other tools installed.Unless you have a outdated system with old CPU or less than 512MB available. 100% is not normal if it happensconstantly.To check for incompatible software, you should try to run your system only with ZA and standard MS software/servicesThis way:1.) Click Start -&gt; Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computerHow does it work?
    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.
    Cheers,Fax

    Message Edited by fax on 03-30-2008 01:28 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •