Hi All:I'm pulling my hair out on this one.I have ZASS version 7.0.462.00 and Anti Spam version 18.104.22.16803 -- full license versions
I logged onto my computer yesterday and saw the big red X where the Zone Alarm Z should be.
"True Vector Security is Shut Down".
Went to the control center and noticed that the anti-virus was in red mode and needed to be updated.
When I tried to update it I received a message stating that system could not contact http://zonelabs.com/zonealarm/online//catalog.zip.
Back to the Control Center I noticed that the last anti-virus scan was 3/13.
scanned and updated on 3/28 and is in
I ran a scan but it just kept running & running after 4.5 hours I shut it down.
I used MS to restore my pc to the last time I knew it was working correctly (3/27) but that did not fix the True Vector issue.
Also, on in the Control Center the Overview/Status displays this error:
System error. Please reboot.
Well I've done that repeatedly to no avail.
I tried to uninstall & reinstall ZASS but received this msg:
"True Vector Internet monitor was not installed.
The installer was not able to stop the true vector software services.
This will happen if other software is using the True vector Engine. To uninstall Zone Alarm Security Suite make sure all other True vector based programs have been closed."
I went to Control Panel & Administrative Services.
I tried to manually shut down True Vector, but it would not let me.
The version I have is for 3 PCs.
The other two systems are running fine.
This one just won't let me get past go.
Can anyone help?.
Thanks so much!Phyllis
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite