OS: Windows XP professional
I read your post to Phyllis and her responses, including the response Phyllis received from ZoneAlarm support. I followed the instructions carefully and have completed everything through item 21.
I cannot proceed to item 22 because when in safe mode I cannot locate the "Run" icon after clicking on "Start." My screen shows the Run icon in normal mode when I click on the start button but not in safe mode. Please advise.
Thank you in advance.