My previous posts described the near-nightmare of updating Zone Alarm Anti-Virus to the latest version. It was not successful when following the directions as proposed by the pop-up that appeared yesterday. The Result: my system was inoperable: it would freeze, couldn't open or close programs, Task Manager took for ever to open, cpu seemed to be running at max, etc.
Well, I followed the directions as explained in the post:
"What's The Best Procedure for Updating from 7.0.377.000 to 7.0.462.000?"
It took a long time (about an hour.) There were things along the way which did not run smoothly, so I googled various things along the way. For example, the directions to delete certain files in various directories didn't always work. For example, there were several "Temp" folders under Documents and Settings. Not all the files would allow deletion---they were in use. I tried to google what these files did, who they belonged to, etc, but there were so many I gave up on that effort. I deleted all that I could, and and the rest remain.
Also, the direction to add "/clean/rmlicese" did not take. When I added this string, and then came to the point when I clicked the uninstall, I was informed that this addition was not recognized. So, I removed it. (This resulted, I believe, in my not having to re-enter my license at the end of the process---my license key "stuck."
Over all, I seemed to have installed the new version. What I did notice, as an aside, is that when my Zone Alarm was not installed and active, my computer ran much, much faster. This shows me how much Zone Alarm, even when working properly, slows up my computer. Umm,when my license comes up for renewal, I am going to look hard at whether this program is the one I want.
Now, I have to think about updating my other computer. I really don't want to go through with this whole mess on my other computer, but what can I do?. Users should not have to spend this amount of time and energy to install an update.
My opinion of, and my estimation of Zone Alarm, is now a negative one. If Zone Labs doesn't watch it, word will get around that they are more of a hastle than they are worth. In my opinion, they have been extremely cavalier about how they are addressing these update problems.
Operating System:Windows XP Pro
Product Name:ZoneAlarm Antivirus