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Thread: Guess I'll wait until the smoke clears before updating...

  1. #1
    zimmelman Guest

    Default Guess I'll wait until the smoke clears before updating...

    I was about to update ZA-AV to 7.470, but after reading about all the problems people are having, I guess I'll
    wait and see if things settle down.
    The last thing I need to be doing right now is chasing someone else's bugs.
    -Steve-

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Anti-Spyware

  2. #2
    jdoliver Guest

    Default Re: Guess I'll wait until the smoke clears before updating...

    That's your personal choice. But remember the forum is a support forum for people who have problems. Its a biased sample. I, for example, had a completely trouble free upgrade to ZA Anti-Virus and did not post that result.
    !


  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,935

    Default Re: Update Now and avoid the Rush!!!...


    <BLOCKQUOTE><HR></BLOCKQUOTE>Please don't Jump to the Wrong conclusion..There are Over 60 Million Users of ZoneAlarm world Wide.. and Very Few People ever log onto a Support Forum to say how Great the Program is, This Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction..The simplest procedure is to :1.Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right, Livewire,BitTorrent) (MultiPlatform,installer will install on Both WinXP and Vista)ZAFree http://download.zonelabs.com/bin/fre...seHistory.htmlZAP http://download.zonealarm.com/bin/fr...seHistory.htmlZAAV http://download.zonealarm.com/bin/fr...seHistory.htmlZASS http://download.zonealarm.com/bin/fr...seHistory.htmlZAX http://download.zonelabs.com/bin/fre...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4.) Now use the new ZoneAlarm Removal Tool: Click here &gt; http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)5.) Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..NOTICE:Please note that ZASS and ZAXdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAX issues removethe other Security programsand install them back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threat Fire, any otherAnti-virus, Anti-spyware, Registry Guard or locking tools, etc...Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-riding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. that is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process.. and TrueVector /vsmon.exe is the last thing to shut down when your computer shuts down to insure that your computer is always protected..That is why in "Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of trueVector/vsmon.exe can bee installed..b.) some Computer Users thinkhttp://s118.photobucket.com/albums/o...2/th_1what.gif that if one Firewall and anti-Virus is good, two or three different ones running at the same time must be better? http://s118.photobucket.com/albums/o.../th_1mad-1.gif

    1- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154. Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. <HR>

    Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.


    Message Edited by GeorgeV on 04-11-2009 09:18 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    douginalaska Guest

    Default Re: Update Now and avoid the Rush!!!...

    I upgraded ZA on my Windows box today. I don't use it that much anymore since I've converted to Mac but I still have software that will only run in Windows. So far, everything is running fine! Thanks oldsod!

  5. #5
    geoffjg Guest

    Default Re: Guess I'll wait until the smoke clears before updating...

    As has been already stated on here. This is a support forum so in general people tend to post only when they require help with a specific problem. The site has certainly helped me out in the past. However with regard to the latest upgrade I can only add that I have updated three computers now without issue.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,935

    Default Re: Update Now and avoid the Rush!!!...


    <BLOCKQUOTE><HR>DouginAlaska wrote:
    I upgraded ZA on my Windows box today. I don't use it that much anymore since I've converted to Mac but I still have software that will only run in Windows. So far, everything is running fine! Thanks oldsod!
    <HR></BLOCKQUOTE>Thank 's for your Feedback..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,935

    Default Re: Guess I'll wait until the smoke clears before updating...


    <BLOCKQUOTE><HR>Geoffjg wrote:
    As has been already stated on here. This is a support forum so in general people tend to post only when they require help with a specific problem. The site has certainly helped me out in the past. However with regard to the latest upgrade I can only add that I have updated three computers now without issue.
    <HR></BLOCKQUOTE>Thank You for your feedback.. Ditto for me too.. I have updatedfour computers now without issue.--------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite version:7.0.470.000
    TrueVector version:7.0.470.000
    Driver version:7.0.470.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:948266345
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3635
    AntiSpam version:5.0.6.8903

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    tedwhite Guest

    Default Re: Update Now and avoid the Rush!!!...

    I just followed the steps from GeorgeV and everything went smooth.Made a copy of his listing, and it gets filed with rest of informationin desk drawer about Zone Alarm for easy lookup.Thanks to those people who list suggestions for users of thisprogram.Ted

  9. #9
    Join Date
    Dec 2005
    Posts
    8,974

    Default Re: Update Now and avoid the Rush!!!...


    <blockquote><hr>DouginAlaska wrote:
    I upgraded ZA on my Windows box today. I don't use it that much anymore since I've converted to Mac but I still have software that will only run in Windows. So far, everything is running fine! Thanks oldsod!
    <hr></blockquote>


    Best regards DouginAlaska. Nice you dropped by and said Hi.

    Oldsod.
    Best regards.
    oldsod

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