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Thread: 7.0.470.000 Upgrade fails

  1. #1
    billbobjim Guest

    Default 7.0.470.000 Upgrade fails

    First, I tried this with support at ZA, put
    can't tell whether they got my message as their entry page just kicks me back to the blank form after entering my problem with no acknowledgement that the report was received
    or not.
    The problemUpgrading from 7.0.462.00 to 7.0.470.00, the installation program fails at C:\temp\..\mstdrivers\x32\klif.cat with the messagec:\windows\system32\services.exe terminated unexpectedly with status code -1073741819the system will
    now shut down and restart
    on restart the system locks and I have to reboot from the last know good configuration.
    after several attempts, I reinstalled the previous version which works just fine.
    Whatever could the problem be?
    Many thanks.
    Jim


    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    bigdawg_daddy Guest

    Default Re: 7.0.470.000 Upgrade fails


    <blockquote><hr>BillBobJim wrote:
    First, I tried this with support at ZA, put
    can't tell whether they got my message as their entry page just kicks me back to the blank form after entering my problem with no acknowledgement that the report was received
    or not.
    The problemUpgrading from 7.0.462.00 to 7.0.470.00, the installation program fails at C:\temp\..\mstdrivers\x32\klif.cat with the messagec:\windows\system32\services.exe terminated unexpectedly with status code -1073741819the system will
    now shut down and restart
    on restart the system locks and I have to reboot from the last know good configuration.
    after several attempts, I reinstalled the previous version which works just fine.
    Whatever could the problem be?
    Many thanks.
    Jim


    Operating System:
    Windows XP Pro
    Software Version:
    7.0
    Product Name:
    ZoneAlarm Internet Security Suite

    <hr></blockquote>Welcome to the ZA User Forum..
    the &quot;Submit&quot; button on the Tech Support Page Only works with MS IE6 or IE7,
    www.zonealarm.com/tsformwhich will send you an Auto-Generated Confirmation Email with your Assigned Case Number withing a few minutes to and hour or so, unless the message gets tossed into your Spam/Junk mail folder..
    Here is a Forum Link on how to Install the ZASS Upgrade..http://forum.zonelabs.org/zonelabs/b...message.id=184



  3. #3
    hammernu Guest

    Default Re: 7.0.470.000 Upgrade fails

    I never do an upgrade, instead I do a clean uninstall followed by the install. Directions follow:
    Download ZoneAlarm:

    www.zonealarm.com

    Support

    Product-Specific Support (click on product)

    Release History
    UNINSTALL
    --------------
    Append &quot; /clean /rmlicense&quot; (without quotes) to ZoneAlarm uninstall shortcut target
    Reboot Safe Mode (without networking)
    Uninstall ZoneAlarm from shortcut
    Reboot Safe Mode (without networking): reboot requested by ZoneAlarm
    Create file ZADelete.bat and edit with Notepad
    Copy and paste the following lines into ZADelete.bat, then save and exit:
    RMDIR /S /Q &quot;%PROGRAMFILES%\Zone Labs&quot;
    RMDIR /S /Q &quot;%SYSTEMROOT%\Internet Logs&quot;
    RMDIR /S /Q &quot;%SYSTEMROOT%\system32\ZoneLabs&quot;
    ECHO Y | DEL /F &quot;%TEMP%\*&quot;
    ECHO Y | DEL /F &quot;%SYSTEMROOT%\Temp\*&quot;
    ECHO Y | DEL /F &quot;%SYSTEMROOT%\Prefetch\*&quot;
    Double-click ZADelete.bat
    Create file ZADelete.reg and edit with Notepad
    Copy and paste the following lines into ZADelete.reg, then save and exit:
    REGEDIT4
    [-HKEY_CLASSES_ROOT\ZAMailSafe]
    [-HKEY_CURRENT_USER\Software\Zone Labs]
    [-HKEY_LOCAL_MACHINE\Software\Zone Labs]
    [-HKEY_USERS\.DEFAULT\Software\Zone Labs]
    Double-click ZADelete.reg
    Empty Recycle Bin

    INSTALL (SAFE MODE BOOT)
    -----------------------------------
    Install ZoneAlarm
    Reboot Normal Mode: reboot requested by ZoneAlarm
    Anti-virus / Anti-spyware &gt; Update Now (repeat until no further updates)
    Run virus/spyware scan: requested by ZoneAlarm (enables automatic signature updates)

  4. #4
    billbobjim Guest

    Default Re: 7.0.470.000 Upgrade fails

    Thanks, apparently the earlier poster doesn't speak English very well.


  5. #5
    billbobjim Guest

    Default Re: 7.0.470.000 Upgrade fails

    Wow, do you work for the UN?
    Or maybe you're French!

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