OK... last night I was notified by my automatic backup software that it was unable to access Drive L:...
Drive L is an external USB drive from Western Digital I use as my backup drive. This drive comes with a WD Button Software (WDBtnMgr.exe) to turn the external USB drive ON and OFF. When I double click on this program to execute it, I see that an ACTIVE Bubble appears in the Active column under ZA Suites Program Control > Programs for just a moment and then it disappears... This is exactly what I observed with another program I previously reported in this Forum.
Note I after the upgrade FAILED, I removed ZASuite and installed the previous version as I previously reported...
Now that I am unable to backup my data via my external USB drive, I am forced to try to get the new version working...
Here are the instructions I received from ZA Support via email after the upgrade failure, which I will now try:
There may be a problem with your TrueVector service. ZoneAlarm is dependent on its TrueVector service to function properly. You may need to refresh the files associated with this service, especially after a networking change, OS change, or ZoneAlarm update.
To repair this problem, please follow these steps.
1. Reboot your system into Safe Mode. The method is determined by your OS but normally either pressing F8 at the beep, or holding the control key during boot up works. For more information on rebooting in Safe Mode, click Start, then Help. Click the Search tab, and type in SAFE MODE 2. Open the Internet Logs directory be c:\windows\internet logs Press CTRL on your keyboard and hit F.
We will do 3 searches,
Search *.LDB and erase all that it finds.
Search *.RDB and erase all that it finds.
Search *.TMP and erase all that it finds.
3. Empty your Recycle Bin.
4. Reboot your system.
If you have any further questions relating to this issue, please use the reply button in this email to send an email directly back to me. If you have another issue you would like assistance with please submit a new request using the website.
Thank you for choosing Zone Alarm,
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite