Before anyone jumps, my WinXP is dead, so I don't have any access to the full details of the version levels.
Had bought new Dell Vostro200 PC & ZAPro back in Sept 07 and it installed OK. On installation it did do an upgrade successfully with little assistance from me, after any MS XP-SP2 updates completed. Fast forward to Thursday evening 4/3, and a notification that ZA issued an upgrade. (I had it set to notify when ready to update.) I closed out anything I had running, and kicked off the update.
Little window shows progress, then halts with the message "Error 5300 ( not certain of code # ) VSMON failed to stop. Install cannot continue without logging into the TrueVector service. Please use the service manager to shut down the TrueVector service and then restart the installer program." (or verbiage similar)
Went into Services, and found vsmon in list with no notation of start or stop. Right-click only allowed Start, which didn't work.
Did reboot/retry -- no difference.
Did Power cycle -- no difference.
Went into Start/Programs to find and deinstall ZA, but there is no ZA entry. Did Start/Explore/Programs and found most of ZA still on tree, but no uninstall exec.
Decided to reverse my system back to my Last Restore Point of March 30 -- and ended up with a BLACK SCREEN after initial bios and at WinXP start.
Worked with Dell Support for recovery, but no joy. Looks as if I'll need a full format/reinstall to get WinXP back. I'm getting another HD to load, then try to recover the data off the original, as some of my backups were two weeks behind. Not certain at this point if I will reinstall ZAPro.
Doubt if anyones got any help, but for info, I'm live on the Vostro now using Kubuntu Linux from one of their live CDs with no problems, so I know that the base system is good.
Product Name:ZoneAlarm Pro