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Thread: No promt to enter lisence key on clean install

  1. #1
    csj Guest

    Default No promt to enter lisence key on clean install

    Purchased new suite and performed clean install.
    After reboot,
    the screen is similar but different from that explained in the message board.
    It says subscription expired with more offers to buy the suite I already purchased but with "no" field to enter my new lisence key.

    Where can
    I add my lisence key after install.
    I've tried to uninstall/reinstall and get the same thing.
    I've tried to change the uninstall.exe to
    uninstall.exe /clean /rmlisence and can't get that right through properties.
    Any suggestions?






    [img]file:///C:/Documents%20and%20Settings/Owner.YOUR-D34EF3E735/My%20Documents/My%20Pictures/my%20version.bmp[/img]





    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: No promt to enter lisence key on clean install

    Could you upload the image to photobucket or image shack and then post it for us?

    Oldsod.
    Best regards.
    oldsod

  3. #3
    csj Guest

    Default Re: No promt to enter lisence key on clean install

    Cant seem to be able to upload
    without errors maybe pics can be seen on these links




    My version

    http://s304.photobucket.com/albums/n...sion.jpg" target="_blank"><img src="http://i304.photobucket.com/albums/n...sion.jpg" border="0" alt="my version of ZA"></a>





    Installation guides version


    http://s304.photobucket.com/albums/n...sion.jpg" target="_blank"><img src="http://i304.photobucket.com/albums/n...sion.jpg" border="0" alt="instalation guides version"></a>



  4. #4
    hammernu Guest

    Default Re: No promt to enter lisence key on clean install

    You can add your license key in Overview > Product Info (tab) > Change Lic.

  5. #5
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: No promt to enter lisence key on clean install

    <center>http://i304.photobucket.com/albums/n.../myversion.jpg</center>
    I just used (without the extra spaces)
    < d i v > < ce n te r > < i m g s r c = "h t t p://i30 4.photob ucket.com/albums/nn198/csgri ffiths/myversion.jpg" > < /ce n t e r > < / d iv >
    In your previous post, this is found in the Source of the browser's page in your post...
    Purchased new suite and performed clean install.
    After reboot,
    the screen is similar but different from that explained in the message board.
    It says subscription expired with more offers to buy the suite I already purchased but with &quot;no&quot; field to enter my new lisence key.

    Where can
    I add my lisence key after install.
    I've tried to uninstall/reinstall and get the same thing.
    I've tried to change the uninstall.exe to
    uninstall.exe /clean /rmlisence and can't get that right through properties.
    Any suggestions?





    < i m g s rc="file:///C:/Documents&#37;20and&#37;20Settings/Owner.YOUR-D34EF3????/My&#37;20Documents/My&#37;20Pictures/my&#37;20version.bmp">


    Ok I spaced the html and changed the PC's owner tag, but I could see the file was not from a server but from Documents & Setting instead. Looked like the upload link, not the download link.

    Now for your answer. Just proceed by clicking on the No Thanks button and when it appears again, click the No Thanks again button.
    Once the ZA is installed and is finished (maybe press that No Thanks in between this once more) then open the Overview of the ZA and open the Product Info and select the Change License and copy/paste your new license key in the new window. It should say something to the effect the new key is ok and everything should be right as rain.

    Cheers.
    Oldsod.

    Message Edited by Oldsod on 04-06-2008 07:22 PM
    Best regards.
    oldsod

  6. #6
    csj Guest

    Default Re: No promt to enter lisence key on clean install

    thanks very helpful

  7. #7
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: No promt to enter lisence key on clean install

    You are welcome csj.
    Best regards.
    Oldsod.
    Best regards.
    oldsod

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