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Thread: CANNOT INSTALL ZONE ALARM SECURITY SUITE ON VISTA PC

  1. #1
    juliaa Guest

    Default CANNOT INSTALL ZONE ALARM SECURITY SUITE ON VISTA PC

    We've got a paid subscription for Zone Alarm security suite. Our PC recently died, and we've now replaced it with a new one running Windows Vista. I downloaded the Vista version of Security Suite, but when it started to install I had the message "incompatible version of Windows. This can only be used on a PC running Vista"! I tried this several times, with the same result. Desperate to get some protection, I downloaded the free Zone Alarm firewall, and that installed without a problem (I couldn't tell whether this was a specifically Vista version).
    I'm aware that there have been some problems with compatibility with Vista, but I thought these had been resolved (and the fact that I specifically selected the Vista version). We'd like to continue with our subscription; can anybody advise how we can get Security Suite installed?

    Many thanks

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: CANNOT INSTALL ZONE ALARM SECURITY SUITE ON VISTA PC


    <BLOCKQUOTE><HR>JuliaA wrote:
    We've got a paid subscription for Zone Alarm security suite. Our PC recently died, and we've now replaced it with a new one running Windows Vista. I downloaded the Vista version of Security Suite, but when it started to install I had the message "incompatible version of Windows. This can only be used on a PC running Vista"! I tried this several times, with the same result. Desperate to get some protection, I downloaded the free Zone Alarm firewall, and that installed without a problem (I couldn't tell whether this was a specifically Vista version).
    I'm aware that there have been some problems with compatibility with Vista, but I thought these had been resolved (and the fact that I specifically selected the Vista version). We'd like to continue with our subscription; can anybody advise how we can get Security Suite installed?

    Many thanks

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..Here is a few Tips on Installing ZASS for Vista. Please read the following ZA Forum link...When Installing ZASS for Vista.. Accept the Default Settings, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Please read the Following Forum Link..http://forum.zonelabs.org/zonelabs/b...message.id=162Here is a direct Download Link to the Vista Security Suite:http://download.zonelabs.com/bin/fre...ory_vista.html<P class=headblack2><A id=7.1.248.000 target=_blank name=7.1.248.000></A>ZoneAlarm Internet Security Suite version 7.1.248.000

    Note: these notes also apply to ZoneAlarm Pro, ZoneAlarm AntiVirus and ZoneAlarm (free firewall) when applicable. For example, improvements to anti-spyware do not apply to our AntiVirus product, but do apply to Suite and Pro that both include anti-spyware features.<UL class=body><LI><LI>Compatible with Windows Vista Service Pack 1 (SP1) <LI>Performance improvements: <UL class=body><LI>Improved system boot time <LI>Included a new anti-spyware engine <LI>Fixed problems with AV on dual-core and hyper-threaded machines. </LI>[/list]<LI>Stability improvements in anti-virus: <UL class=body><LI>Fixed occasional hangs in advanced dialog window <LI>Fixed occasional hangs during scan <LI>Fixed occasional hangs after repair of archive (or similar) on CD. </LI>[/list]<LI>Additional Stability improvements: <UL class=body><LI>Fixed occasional crashes in vsmon <LI>Fixed occasional hangs during shutdown <LI>Fixed occasional hangs in UpdClient. <LI>Fixed various install and upgrade issues <LI>Fixed window activation issue associated with automatic updates </LI>[/list]<LI>Compatibility: <UL class=body><LI>Fixed compatibility issue with Intuit Software <LI>Fixed compatibility issue with AIM (AOL Instant Messenger) <LI>Fixed compatibility issue with Webroot </LI>[/list]<LI>Anti-virus improvements: <UL class=body><LI>Fixed anti-virus signature versions not showing, <LI>Don't reschedule AV updates after initial update completes <LI>Fixed renamed items not appearing properly in the AV treatment dialog </LI>[/list]<LI>Anti-spyware improvements: <UL class=body><LI>New anti-spyware engine <LI>Fixed issue where AS updates reported the client up to date when the client had no internet access </LI>[/list]<LI>Ease-of-use improvements: <UL class=body><LI>New: Added Automatic Network Configuration to Wizard (will automatically add Domain Controller, DNS, DHCP, Network Printers and, mapped network drives to trusted zone) <LI>Changed update frequency default to every 3 hours </LI>[/list]<LI>Customization improvements: <UL class=body><LI>Made AV/AS update frequency configurable <LI>Added Global Reset-to-Default feature (invoked via Ctrl+Shift+right click on ZA icon in system tray). <LI>Various other fixes and improvements </LI>[/list]</LI>[/list]Please keep us posted on your progress..
    ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite Beta version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:948407875
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3645
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1
    ZoneAlarm Pro version:7.1.248.000

    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3645

    Message Edited by GeorgeV on 04-08-2008 07:11 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    juliaa Guest

    Default Re: CANNOT INSTALL ZONE ALARM SECURITY SUITE ON VISTA PC

    That's brilliant - its installed fine and all working. Thank you very much

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: CANNOT INSTALL ZONE ALARM SECURITY SUITE ON VISTA PC


    <BLOCKQUOTE><HR>JuliaA wrote:
    That's brilliant - its installed fine and all working. Thank you very much
    <HR></BLOCKQUOTE>

    Your Welcome..

    It is always Nice when Software Installes and Run like it is intended to run..Thank Your, http://s118.photobucket.com/albums/o...2/th_1Yeah.gif
    ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:948407875
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3645
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1
    ZoneAlarm Pro version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3645
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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