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Thread: Upgrade Problems -> Severe Computer problems -> Solution = Manual Uninstall

  1. #1
    jbarry Guest

    Default Upgrade Problems -> Severe Computer problems -> Solution = Manual Uninstall

    Windows XP Pro - had several earlier versions of ZA on computer. Most recent upgrade to 7.0.470.000 had caused severe issues with operating system. I tried to do the auto uninstall but was unable to as the vsmon.exe kept loading up. Auto uninstall could not work until vsmon.exe was shutdown (but I could not shut it down).

    Eventually I broke down and called/paid for premium tech support. The following instructions were sent to do a manual uninstall. It is a bit involved and requires going into the registry; it was scary but I was desperate. It seems to have worked.....

    Thank you for contacting Zone Alarm Technical Support.

    What needs to be done is a manual uninstall and reinstall.

    Please make sure that you have the latest version downloaded already.

    ZoneAlarm Security Suite http://www.zonealarm.com/zasuitedownload

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep tapping the "F8"
    key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by using the arrow keys on
    the keyboard to highlight Safe Mode and press Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you get a help and
    support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: some folders may have to have the files within removed individually as the folder
    itself will not be deleted.


    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes
    21.) Locate and delete the following files in the System32 folder

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - zlcommdb.dll
    - zlcomm.dll
    - **bleep**.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and typing in regedit.
    Use the folders on the left side of the window to navigate to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again.

    If you have any further questions relating to this issue, please use the reply button in
    this email to send an email directly back to me. If you have another issue you would like
    assistance with please submit a new request using the website.

    Thank you for choosing Zone Alarm,

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Pro

  2. #2
    worktech Guest

    Default Re: Upgrade Problems -> Severe Computer problems -> Solution = Manual Uninstall

    Thanks!

  3. #3
    danfhman Guest

    Default Re: Upgrade Problems -> Severe Computer problems -> Solution = Manual Uninstall

    Um, under number 21, what the heck is **bleep**.dat ?!?!?!?

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