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Thread: Entering S/N

  1. #1
    karatebo Guest

    Default Entering S/N

    Every time I restart my computer, I have to re-ender the product activation code.
    When I enter the code, the program says the activation code had been accepted and then starts scaning.
    Since my computer updates almost every evening, I have to start my day by getting the code and entering it.
    What am I doing wrong?

    Operating System:Windows XP Pro
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: Entering S/N

    Have you tried going to Overview > Product Info > Licensing Information, clicking on Change Lic., entering your code, and clicking OK?

  3. #3
    Join Date
    Dec 2005

    Default Re: Entering S/N

    Please follow the steps included below to uninstall and reinstall.

    Once complete, re-enter your license key to resolve your issue.

    ( If you wish to keep your settings, create a Backup from the Overview in the
    Preferences before starting, and then Restore afterwards.)
    - Copy the present valid license to be used again for the new install. Copy it to a text file or on a physical paper. This is for later to get the ZA registered and licensed.

    - Click on Start -> Programs -> Zone Labs
    - RIGHT-click on Uninstall ZoneAlarm, then select Properties
    - Under Target you will see the following line (the actual drive may
    be different on your system):

    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe"

    Change it to:

    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense

    (first add a space and then type in the /clean /rmlicense)

    Use the Apply and OK in that window.

    Open the Zone Alarm and disable the "Load Zone Alarm .. at startup" in the Preferences of the Overview. Then reboot. Now the Zone Alarm is completely off and none of it's driver have not been started.

    -Return to the Uninstall ZoneAlarm in the Zone Labs of the All Programs
    - Click OK to run the uninstaller, and OK any security alerts that
    pop up.
    - say "Yes when being prompted for the removal of all files.
    - Reboot
    - manually remove the files found inside of these folders:
    [*]WINDOWS\ Internet Logs[*]Program Files\Zone Labs[*]WINDOWS\system32\ Zonelabs[*]</Windows\Temp folder[*] and the Temp folders found in the Document and Settings

    - reboot
    -Download the latest ZAISS from here.
    - install the latest version. Please do not use any web accelerators or download managers! to download the ZA installer. These will corrupt the ZA installer!
    - re-enter license key

    Best regards.

  4. #4
    karatebo Guest

    Default Re: Entering S/N

    Guru - Thanks for your response.
    When I re-booted, I restored my back-up files, and then check for S/N which was blank.
    I then changed my liscens number; but quickly found out that there was only space for 16 numbers and the S/N that came with my disc has 20 numbers.

    Can you help me with this?


  5. #5
    Join Date
    Dec 2005

    Default Re: Entering S/N

    Hmm only 16 spaces and a key with only 20 characters.
    My XP key is 25 characters long in 5 groups of 5.
    Any chance you bought a ZA for Vista instead of for XP?
    The ZA field for entering the key should be just 5 areas with 4 - 's.
    Usually copy and paste will do the job.

    Verify the key here:

    If the disc was not purchased directly from Zone Labs, then they will not usually bother with the third party and instead insist you deal directly with that third party vendor.

    You could contact Customer Support and see what they have to add:

    What I think may have happened is the backup restored not just the previous settings, but the defect in the ZA for the licensing.
    Instead maybe repeat the previously described procedure and first enter the key before doing anything else.
    I suspect the ZA backup is corrupted and maybe it should be ignored until the ZA has a few reboots and gets the key organized within itself.

    Best regards.

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