I've used ZASS for a couple years now. I have run XP with ZASS, and upgraded many times with no problems. The other day, per the ZASS prompt, I upgraded. boo-hoo, bad idea. My TrueVector is now shut down (according to the message on the icon on the start bar), and in ZASS status window, I get SYSTEM ERROR, PLEASE REBOOT. Rebooting doesn't help. My internet connection on that PC won't work now. Out of this ZASS, I run the anti-spyware, the firewall, the junk email filter, and some of the logging. I have always had the ZASS antivirus set to OFF. I use the Symantec antivirus. I am not great with "under the hood" PC stuff -- let's say I am an "intermediate" computer user, so I am hoping there is a simple fix for this -- to get my internet going again, to be able to not use the components of ZASS that I don't want to use, and not be forced to uninstall Symantec. I did not set up this PC, and I don't want to have to tweak around with the set up --- I don't think I have that level of expertise. Can anyone out there help me out? I've been waiting for 3 days now for the tech support guys at ZA to respond to my 2 emails to them, and so far, nothing. The PC with the problem is the one I use to telecommute, so I am in a real bind. Thanks!!!!
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite