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Thread: Uninstall Problems - Safe Mode password

  1. #1
    lincolnkendal Guest

    Default Uninstall Problems - Safe Mode password

    I can't share my printer and later versions of ie and firefox don't connect.
    Older version of IE is ok.
    I had tried to unistall Za unsuccessfully.
    I found instructions for removing Za that require safe mode.
    The administrator password doesn't work in safe mode but works OK normally.
    How should I proceed?

    Operating System:Windows XP Pro
    Software Version:
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
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    Default Re: Uninstall Problems - Safe Mode password


    <BLOCKQUOTE><HR>lincolnkendal wrote:
    I can't share my printer and later versions of ie and firefox don't connect. Older version of IE is ok. I had tried to unistall Za unsuccessfully. I found instructions for removing Za that require safe mode. The administrator password doesn't work in safe mode but works OK normally. How should I proceed?

    Operating System:Windows XP Pro
    Software Version:
    Product Name:ZoneAlarm (Free)

    <HR></BLOCKQUOTE>you may want to try to re-download the installer without using any download managers...

    Then remove this folders from your system:

    "Internet Logs" (windows directory)
    "Zone Labs" (under your Program Files folder)
    "Zonelabs" (under your Windows System32 folder)

    If you are not able to remove them, the boot in SAFE MODE and delete from SAFE MODE.Reboot Computer and Tap the ("F8") key several times while the Computer starts to Reboot, Select SafeMode when that option is displayed..

    Try no to install again and shutdown any security tools you are running before installing ZA.
    Try a clean unistall of the program then reinstall the program.....

    1.) Download a Current Copy of Zone Alarm Security Suite from
    ZA website in the release history section.

    http://download.zonealarm.com/bin/fr...seHistory.html


    2.) Go into ZA Overview/Preferences and Un-Check "Load Zone Alarm on Startup"
    3.) Reboot Computer to Remove Zone Alarm drivers from Memory..
    4.) Temporarily shut down any other AV/AS Security programs that May Conflict with ZA Install

    5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system):
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense (add a space and then the /clean)
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    - Reboot

    Now Start again in the Safe mode and delete these files in the Windows Directory:

    WINDOWS\ Internet Logs

    Program Files\Zone Labs

    WINDOWS\system32\ Zonelabs

    Now Reboot

    Using something like this Freeware CCleaner &lt;--- http://www.ccleaner.com/download/bui...wnloading-slim
    , will help do the cleanup as well on both the Hard drive and the Registry .


    Now Re-install the ZA program now.
    --------------------------------------Here is more infor onuninstalling the ZAFREE version..http://forum.zonelabs.org/zonelabs/b...ssage.id=73798
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    lincolnkendal Guest

    Default Re: Uninstall Problems - Safe Mode password

    The good part is I figured out what I was doing wrong and now I can boot in safe mode.The state of my PC is:Zone Alarm is un-installed but Windows tells me that Zone Alarm is still running.
    I can't do your step 2) because zone alarm stuff or Zone labs
    isn't on the menu since I un-installed it.
    My MS Windows firewall is shut down.
    The url in your step one isn't found.
    I downloaded zaSetup_en.exe
    from a different zone alarm web page but it won't run because it says a msi file is missing.
    This isn't going well!
    Can you please give me other steps to perform that fit my conditions?
    I greatly appreciate your kind help.

  4. #4
    lincolnkendal Guest

    Default Re: Uninstall Problems

    Since
    I tried unsuccessfully to uninstall it, is there a process running that I can shut down?
    I don't see a process running that has a name starting with zone*.
    Since Zone alarm isn't on the menu will I just do more damage if I try to delete the stuff in program files and in system32?
    It is definetely blocking my avg anti-virus from getting updates and is causing browsers trouble.
    Please help me.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Uninstall Problems

    Please read the Following Forum Link..http://forum.zonelabs.org/zonelabs/b...ssage.id=73798
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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