Results 1 to 2 of 2

Thread: "ZoneAlarm.xml could not be opened. Access denied."

  1. #1
    billmelater Guest

    Default "ZoneAlarm.xml could not be opened. Access denied."

    Hi!
    ZA update will direct your to the download page of your ZA.
    You have full control on the update... the ZA open the webpage where you can download the update.

    Don't panic, don't read too many forum posts and everything will go well

    Cheers,
    Fax
    -------------------------------------------



    I was assured by a "guru" that I was just paranoid about installing ZoneAlarm Anti-virus upgrade. So I went ahead... and after attempting the upgrade, I get a message that my ZoneAlarlm.xml file could not be read.

    Here's what I did:

    1. Unchecked the start on boot feature withing ZA.
    2. Backed up my xml security settings file.
    3. Downloaded the exe file with I.E that I was taken to when the infamous "pop-up" box appeared.
    4. Restarted my computer.
    5. Ran the file.
    6. And then got the error, noted above, which then aborted the upgrade.

    So, now I have no protection!

    Operating System: Windows XP Pro
    Software Version: 7.0
    Product Name: ZoneAlarm Antivirus

    Message Edited by BillMeLater on 04-21-2008 07:21 AM

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: "ZoneAlarm.xml could not be opened. Access denied."

    Hi!
    Then remove the current ZA installed... (add/remove programs)

    DOUBLE check that the following folder are not anymore on your system:

    "Internet Logs" (under Windows folder)
    "Zone Labs" (under your Program Files folder)
    "Zonelabs" (under your Windows System32 folder)

    If they are remove them and empty the trash bin.

    Install again and restore your backup settings.

    Cheers,
    Fax
    P.S. The fact that you were not able to install even with ZA OFF, shows there is something more into your system that do not allow full access to ZA install or modify files. I don't know what is it, unfortunately remote checking is really difficult.

    Message Edited by fax on 04-21-2008 06:13 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •