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Thread: ZA won't reinstall after uninstall

  1. #1
    jpeterj Guest

    Default ZA won't reinstall after uninstall

    Have been having ZA problems, so I uninstalled ZA.
    It will not now reinstall since it can't launch TrueVector. To me, this implies that there are still elements of the installation that are confusing the install programme. Any ideas how to get out of the problem?

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZA won't reinstall after uninstall


    <BLOCKQUOTE><HR>jpeterj wrote:
    Have been having ZA problems, so I uninstalled ZA.
    It will not now reinstall since it can't launch TrueVector. To me, this implies that there are still elements of the installation that are confusing the install programme. Any ideas how to get out of the problem?

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>This TrueVector problem probably happend becuse you did not Properly Shut down ZoneAlarm first..ZA Menu, Overview/Preferences Un-Check "Load ZoneAlarm on Startup" and Reboot computer before Uninstalling or upgrading ZoneAlarm..Try this.. It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    1.) TrueVector (vsmon.exe) is the Main guts of ZoneAlarm Firewall protection, that is the first thing to start when you boot up your computer and the last thing to shut down when you shut down your computer in order to insure that your computer is always protected..2.) to make sure that a Hacker or Virus that has accidentally infected you computer when you Click on an Email Attachment, or Click on some Pop-up on a web-site that offers a Free Laptop or whatever and in the background also trancefers a Trojan or keyloger to your computer, becuse you have bypassed that ZA Alert pop-up or given permision to a new Game or download to open a port to the internet that Hackers can access, you have over ridden some of the protection that ZA provides. that is why TrueVector is so hard to Shut down..3.) ZoneAlarm provides a method to properly shut down trueVector, before Uninstalling ZoneAlarm, or Upgrading Zonealar.. Look in ZA Menu Overview/Preferences and Uncheck "Load ZoneAlarm on Startup." then Reboot your Computer to remove TrueVector from Memory..Probably the best is to have a full manual remove of ZASS and reinstall.

    Please note that ZASS does not always play nice with many security tools. For example, ad-aware, spybotS&amp;D, spyware doctor, spysweeper. For sure it cannot be installed if you have still another antivirus software or firewall installed or active.

    To troubleshoot ZASS issue is highly recommended to remove all the above and install back (if you really need to) after your ZASS works as it should. If you have not installed any of the above ensure that NO left overs are in the system (they can conflict).

    First re-download the latest ZASS version here:
    For XP http://download.zonealarm.com/bin/fr...seHistory.htmlFor Vista http://download.zonelabs.com/bin/fre...ory_vista.html

    Then : Remove your current ZASS from the control panel --&gt; uninstall a program

    Then follow the steps below to ensure NO ZA left over are on your system before reinstalling
    The instruction are for XP, they are basically the same for VISTA (e.g. start --&gt; VISTA search box --&gt; and write the command)

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible
    .

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -&gt; Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start &gt;&gt; Run &gt;&gt; and type regedit. Click on Help &gt;&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Install back..






    --------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite version:7.0.473.000
    TrueVector version:7.0.473.000
    Driver version:7.0.473.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:949780298
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3785
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    jpeterj Guest

    Default Re: ZA won't reinstall after uninstall

    Thanks - problem solved

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZA won't reinstall after uninstall

    Your Welcome...
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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