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Thread: Hi everyone I have just renewed ZASS on a laptop with V...

  1. #1
    duras Guest

    Default Hi everyone I have just renewed ZASS on a laptop with V...

    Hi everyone
    I have just
    renewed ZASS on a laptop with Vista Ultimate and when Itry to update I get an error message:
    "Anti-virus update error".
    Under product info it says it expires in 730 days (I paid for 2 years).
    What do I do tobe able to update?
    ThanksDuras
    ZoneAlarm Security Suite version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:949791906
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3785
    AntiSpam version:5.0.0.8843

    Operating System:Windows Vista Ultimate
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Hi everyone I have just renewed ZASS on a laptop with V...

    Hi!
    did you ever got any AV update from your ZASS?

    Try the troubleshooting steps detailed here:
    http://www.zonealarm.com.au/main/kb_...asp?KBID=11433

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    duras Guest

    Default Re: Hi everyone I have just renewed ZASS on a laptop with V...

    Hi Guru
    Thanks for the link - worked a treat.
    Update is now working fine.
    ThanksDuras

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Hi everyone I have just renewed ZASS on a laptop with V...

    You're welcome!
    Glad to hear your sorted it out.

    Thank you for taking the time to report back.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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