Results 1 to 2 of 2

Thread: Installation problem

  1. #1
    qgrant Guest

    Default Installation problem

    I downloaded the latest Zonealarm internet security suite last Friday.
    I selected the upgrade then I get this error message: Set up is unable to login truevector service. Install cannot continue without logging into the truevector service.Please use the service manager to shut down the truevector service and then restart the installer program.
    I did that but still give me the same error.
    Then in tech support says to delete zonealarm folder in system32 and reinstall.
    I did that and still not able to install.
    What is my next option?

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Installation problem


    <BLOCKQUOTE><HR>Qgrant wrote:
    I downloaded the latest Zonealarm internet security suite last Friday. I selected the upgrade then I get this error message: Set up is unable to login truevector service. Install cannot continue without logging into the truevector service.Please use the service manager to shut down the truevector service and then restart the installer program.I did that but still give me the same error.Then in tech support says to delete zonealarm folder in system32 and reinstall. I did that and still not able to install.What is my next option?

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed
    Based on the information you have provided..Try this..Please don't Jump to the Wrong conclusion..There are Over 60 Million Users of ZoneAlarm world Wide.. and Very Few People ever log onto a Support Forum to say how Great the Program is, This Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction..The simplest procedure is to:1.Download the ZA 7.0.473.00installer: www.zonealarm.com\zaasdownload\(preferably with IE7 and no Download Manager/accelerator like Get-Right)2. On your current ZA, UNcheck "Load ZA... at startup" (under overview --&gt; preferences tab)3. Reboot the system4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Trusted Zone not the Internet Zone..Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. that is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer stats to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up.. and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why in "Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of trueVector/vsmon.exe can bee installed..b.) some Computer Users thinkhttp://s118.photobucket.com/albums/o...2/th_1what.gif that if one Firewall and anti-Virus is good, two or three different ones running at the same time must be better? http://s118.photobucket.com/albums/o.../th_1mad-1.gif

    1- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154. Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. <HR>

    Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.
    --------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite version:7.0.473.000
    TrueVector version:7.0.473.000
    Driver version:7.0.473.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:949841768
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3795
    AntiSpam version:5.0.6.8903

    Message Edited by GeorgeV on 04-29-2008 10:25 PM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •