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Thread: "Zone Alarm is installed, but its status is unknown"

  1. #1
    htannenb Guest

    Default "Zone Alarm is installed, but its status is unknown"

    I just did a clean install of 7.0.470.000 after first uninstalling a previous version.
    I use Win XP Pro with sp2 installed.
    I am getting the following message from Windows:
    "Zone Alarm is installed, but its status is unknown"
    Can anyone help?
    Thanks

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
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    Default Re: "Zone Alarm is installed, but its status is unknown"


    <BLOCKQUOTE><HR>htannenb wrote:
    I just did a clean install of 7.0.470.000 after first uninstalling a previous version. I use Win XP Pro with sp2 installed. I am getting the following message from Windows: "Zone Alarm is installed, but its status is unknown"Can anyone help? Thanks

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm (Free)

    <HR></BLOCKQUOTE>
    This usually means your Install may have been Corupted durring the Install process1- Have you properly un-installed any previous firewall ?? = this needs to be done - please click here &gt; http://forums.zonelabs.org/zonelabs/...message.id=154{ Please use any appropriate special 'Removal Tool' to un-install previous software; as it does make a difference; even after using the normal 'add/remove'/ un-install procedures}. Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZA firewall product. <HR>2 - Did you use any download managers or web accelerators( often used with dial-up) = [these conflict with ZA= and should not be used]for ZA install. Please 'temporarily' shut them off. <HR>3 - Please list other security software - ex. - anti-spyware: SpySweeper, SpywareDoctor, CounterSpy, SpyCatcher, Windows Defender,Spybot Search &amp; Destroy,etc.= these should be 'temporarily' shut-off/ shut-downprior to installing ZA. (On rare occasions -"certain" security software may need to be un-installed first, before installing ZA ).Please list monitoring/performance software - system mechanics, norton utilties/ backups, etc.<HR>4 - Did you use Microsoft Internet Explorer 6/ 7 or Firefox or others to download ZA? IE 6/ 7 is preferred for the ZA download/ install. With XP it is highly recommended to have XP SP2.<HR>5 - Use these links for more information on downloading...For XP/ 2000 - click here &gt; http://forums.zonelabs.org/zonelabs/...ssage.id=73645For Vista - click here &gt; http://forums.zonelabs.org/zonelabs/...ssage.id=73617<HR>6 - In your web browser - if it has pop-up blocker settings - adjust -add "download.zonealarm.com" to safesite/whitelist - in any pop-blocker/ cookie blockersoftwareyou may have. Also, in Internet Explorer 7,do you havethe Internet Zone to 'Medium-high' setting,-you will need to add "download.zonelarm.com, *.zonelabs.com, forums.zonealarm.com, forums.zonelabs.com, forum.zonelabs.org" to the Trustedsites in IE,-and make sure that IE'sLocal intranetZone is set to 'Medium.'-If you have any other programs possibly blocking cookies, disable those for this site as well if you are having access problems.<HR>7 - Please post back your entire security software; anti-virus you currently have, all anti-spyware, performance /system/ monitoring software, backups, etc. - it helps us to know what you have - to find potential conflicting software that we may have some knowledge of. { include version #of }- Is this a first time attempt of installing ZA? or an upgrade from which previous version # ?- Are you on a school/ university/ business/ enterprise/ or private network - where new installs/ changesmay not bepermitted? Are you using enterprise software - ex. corporate edition of Symantec (10 user business pack of AntiVirus)., etc. ?- Are there any error codes or messages displayed? Please write them down and post back that info. <HR>8 - Right click your ZA tray icon, see "Help" = this is your User Guide - this will explain most of the normal operations, settings, options, troubleshooting and customizations available to you; please look thru and read the User Guide.Right click your ZA tray icon , see "About..." = this lists your current ZA status. You can click on "Copy to Clipboard" button, press "OK" &gt; then you can right click/ 'Paste'in your message post the following condition of your ZoneAlarm product...example of&gt;"ZoneAlarm Anti-spyware version:7.0.462.000
    TrueVector version:7.0.462.000
    Driver version:7.0.462.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3735"<HR>Just One, Not Two -- Never use two software firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel. <HR>PS: when youtype a 'new message' post - near the bottom - you will be given an opportunity to list your...Product Name:ZoneAlarmyour ZA product Operating System: Windows XP Home EditionSoftware Version: 7.0 = { this is the version number of your ZoneAlarm product - not your Operating System } It would be advisable to enter the full version number of your ZoneAlarm product within your message post - ex. 7.0.462, 7.0470, 7.0473, 7.1.248, 6.5.737,etc.
    GeorgeV
    ZoneAlarm® Extreme Security


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