Results 1 to 7 of 7

Thread: Cannot download the ZAISS installation program to any folder on either of my two computers

  1. #1
    questrisyn Guest

    Default Cannot download the ZAISS installation program to any folder on either of my two computers

    New Vista installation (Core 2 Duo, 4 GB Ram, fully patched behind a router, etc) then tried to install ZAISS 7.1 for Vista.
    The program gets halfway through an install and then gives me an error message about the location being invalid. Same thing if I try to download it first; it gives the same error message near the end of the download. I've tried saving it to numerous locations to no avail. Tried to download it on my other computer to transfer it - SAME DANG message (and that one is running a fully updated and properly installed ZAISS 7 on XP Pro - DOH!).
    Avira Antivir rootkit and virus scans come up clean (I am certainly not what one might typically consider a "high risk" user).
    Any suggestions would be most appreciated.
    Thanks!

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Cannot download the ZAISS installation program to any folder on either of my two computers


    <BLOCKQUOTE><HR>questrisyn wrote:
    New Vista installation (Core 2 Duo, 4 GB Ram, fully patched behind a router, etc) then tried to install ZAISS 7.1 for Vista.The program gets halfway through an install and then gives me an error message about the location being invalid. Same thing if I try to download it first; it gives the same error message near the end of the download. I've tried saving it to numerous locations to no avail. Tried to download it on my other computer to transfer it - SAME DANG message (and that one is running a fully updated and properly installed ZAISS 7 on XP Pro - DOH!).Avira Antivir rootkit and virus scans come up clean (I am certainly not what one might typically consider a "high risk" user).Any suggestions would be most appreciated.Thanks!

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>Several things youSHOULD do Before you install MS Vista.. or ZA for Vista. (if you already have VISTA installed, Skip over this part and go to # 3 below)1.) Make a Current Clone or Image Backup of your Current Stable WinXP Setup.. Or New Vista Setup if starting out with Vista Pre-Installed....either to a second HD, External USB-2 HD or to CD/DVD's.. (so you have a way to Recover, just in case you scew things up..)It would also be a Good Idea when you have installed MS Vista and have a Stable setup under Vista to make another Backup or Clone of the Vista Setup just to be on the safe side, before adding any new programs to Vista..Here is instruction for Image Backup using Acronis True Image v11, however Both WinXP and Vista include a Backup Utility that will work..http://forums.zonealarm.com/zonelabs...message.id=1592.) Download and Run Microsoft's Vista Compatibility Analyzer, and Update or Delete any software that is not compatible with Vista, before installing VISTA..http://www.microsoft.com/windows/pro...p;mg_id=20409b3.) All Versions of Zone Alarm, Other than theFour NEW ZA Vista Versions released June 14, 2007 are NOT compatible with VISTA and MUST be Uninstalled with the CLEAN Uninstall method before installing VISTA..WARNING!!! If you have any version of Zone Alarm Installed BEFORE you install MS VISTA, you MUST Clean Uninstall Zone Alarm BEFORE you Install MS Vista.. Here is the Instructions for Clean Uninstall of Zone Alarm..http://forums.zonealarm.com/zonelabs...message.id=103Then you should Clean out the Junk files, Recycle Bin and Cashe with the Free ccleaner.exe Program from the link below..http://www.majorgeeks.com/CCleaner_S...bar_d4191.htmlGet the New Zone Alarmfor Vista files here..ZAFree http://download.zonelabs.com/bin/fre...ory_vista.html
    ZAP http://download.zonealarm.com/bin/fr...ory_vista.html
    ZAAV http://download.zonealarm.com/bin/fr...ory_vista.html
    ZASS http://download.zonealarm.com/bin/fr...ory_vista.html
    4.) if you have any other Security programs Like NAV, or Norton Internet Security Suite, or any other AV or Firewall programs, you need to uninstall them.. to be on the safe side.. Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two Anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows add/remove software tool in the control panel.5.) if removing Any Symantec or Norton Programs.. ADD/Remove is not good enough, you must also go to Symantec Web site and download their "Norton_Removal_Tool.exe" to remove all traces of Symantec/Norton files that may conflict with the NEW ZA for Vista..This is just my 2 cents worth,If your having problem installing ZA Anti-Virus or ZA Security Suite and have ever uninstalleda previous installation of Norton Systemworks or Norton AntiVirus,when you use ADD/Remove to Remove any of Symantec Norton utilities, especially their Norton Anti-Virus program, they still leave lots of traces behind after the "UNINSTALL"Fortunately SYMANTEC has a Fix for this problem on the Symantec web site called "NORTON REMOVAL TOOL" that does a better job of REMOVING ALL traces of Norton Symantec files..here is the Link to the Symantec Norton Removal Tool..http://service1.symantec.com/SUPPORT...ent&amp;seg=hmHere is the Link to McAfee Removal Tool..http://www.majorgeeks.com/McAfee_Con...ool_d5420.htmlhttp://service.mcafee.com/FAQDocumen...64&amp;lc=1033<H5>Affected Operating Systems: </H5><UL><LI>Microsoft Windows 2000 Professional <LI>Microsoft Windows XP Professional <LI>Microsoft Windows XP Home <LI>Microsoft Windows Vista </LI>[/list]

    NOTE: This tool is not compatible with Microsoft Windows 98 or ME.Here is another Forum Link to more information http://forums.zonealarm.com/zonelabs...message.id=154When you instal the New ZoneAlarm, accept the Default Setting, and check the Trusted Zone instead of Internet zone when asked durring the Install process that way your IP Address, DNS and LoopBack Adapter are all listed in the Trusted Zone....and accept Learning mode durring install.NOTE: Make sure all of the following Programs have Trusted and Internet access (2 Green Check Marks):a.) All Microsoft and Windows Programs have Green Check marks for Trusted and Internet Access..b.) Generic Host Process for win32 Services (svchost.exe) also allow Trusted Server Rights (no Internet Server Rights)c.) IE Crash Detectiond.) Internet Explorer or FireFoxe.) Malicious Software Removal Toolf.) True Vector Service (If it is listed)g.) Zone Alarm Clienth.) Zone Alarm Updating Clienti.) Your Email Client needs Trusted, Internet accessand Send Mail all need Green check Marks..Good Luck...
    ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:949924481
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3805
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1
    ZoneAlarm Pro version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3805
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    questrisyn Guest

    Default Re: Cannot download the ZAISS installation program to any folder on either of my two computers

    Thanks for responding.

    I read the information you provided in another thread before publishing my post.
    The issue is that I am trying to install ZAISS on a freshly formatted partition on which Vista is setup. And the thing is that Vista is really working well. Everything has snap and opens virtually instantly. So, even though I had ZAISS installed on the XP Pro partition before, it was completely erased when I formatted the partition.
    Even weirder, to me, is that I can't even download it on my other computer either (and ZAISS is installed and working fine on that rig).
    Again, a clean install is not the issue as far as I can tell.
    I also tried to install it under safe mode with an internet connection.
    Any other suggestions?

  4. #4
    hammernu Guest

    Default Re: Cannot download the ZAISS installation program to any folder on either of my two computers

    I run only XP and not Vista but I do know that Vista runs under limited user rights. Is it possible to logon under an Administrator account and install ZoneAlarm?

  5. #5
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Cannot download the ZAISS installation program to any folder on either of my two computers

    Have a friend email you the installer
    Just make sure the friend changes the file extension to something other than .exe such as .txt before emailing the installer.

    Oldsod.
    Best regards.
    oldsod

  6. #6
    questrisyn Guest

    Default Re: Cannot download the ZAISS installation program to any folder on either of my two computers

    What exactly is the problem? I'm not sure what you mean by the &quot;installer&quot;. Isn't it just the zonealarm installation program trying and failing to install itself?
    I just reinstalled my XP Pro partition. Vista is nowhere on my system. ZAISS for XP downloaded without a hitch but when I tried to download a copy of the version for Vista, I got the same error again.
    I don't know anyone who uses ZAISS.

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Cannot download the ZAISS installation program to any folder on either of my two computers


    <BLOCKQUOTE><HR>questrisyn wrote:
    What exactly is the problem? I'm not sure what you mean by the "installer". Isn't it just the zonealarm installation program trying and failing to install itself?I just reinstalled my XP Pro partition. Vista is nowhere on my system. ZAISS for XP downloaded without a hitch but when I tried to download a copy of the version for Vista, I got the same error again.I don't know anyone who uses ZAISS.
    <HR></BLOCKQUOTE>
    I have ZAISS installed and Running Smoothly on both WinXP Sp2 and Vista Sp1---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:950162970
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3805
    AntiSpam version:5.0.0.8843
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1
    ZoneAlarm Pro version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3805--------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite version:7.0.473.000
    TrueVector version:7.0.473.000
    Driver version:7.0.473.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:950162970
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200804.3805
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •