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Thread: Cannot Install ZA Suite Updates

  1. #1
    markkps Guest

    Default Cannot Install ZA Suite Updates

    Please Help!!! In additon to all of the other problems with ZA I have not been able to update the product since version 5.1. I purchased another upgrade in November 07 and every time I try to install I get a mircrosoft error. Most of the time it will not successfully download the update before the download stops. I am runnign Windows XP Professional on a Dell laptop.



    Operating System:Windows XP Pro
    Software Version:5.x
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Cannot Install ZA Suite Updates

    Hi!what microsoft error exactly? There are hundreds of potential OS errors.What software did you use meanwhile? There are specific uninstalling tools for some security softwareDid you removed it before installing ZA? ZASS is not compatible with many other security tools (antispyware, antivirus, etc..)What version of ZA are you trying to install? SUITE? PRO? 6, 7, 7.462, 7.470, 7.473.....Which browser are you using to download the latest ZAXX installer? Always better to use IEAre you usinganydownload managers?They may block the correct downloading of the installer.Have you tried to clean your system with ccleaner?http://www.ccleaner.com/download/bui...wnloading-slimCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    markkps Guest

    Default Re: Cannot Install ZA Suite Updates

    Thanks...
    The microsoft error is "ZoneAlarm Security Suite-1043-English has encountered a problem and needs to close. We are sorry for the inconvenience."
    I am still using the orignal 5.1 verison of ZA Suite.
    I am not running any other spyware or antivirus. I was using Norton.
    I am using IE as my browser.
    I have successfully downloaded 70 473 000 but I get the error above when I try to run the exe.
    What does the CCleaner...clean?






  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Cannot Install ZA Suite Updates

    Hi!granted your new ZA installation executable is complete and not corrupted the please follow the indication below to install the latest version.Do you have a copy of the 5.1 installer? It may be useful if the latest ZASS 7 fails to install. So you can install it back. Has your computer at least 512MB of memory? Is XP updated to at least SP2?If yes, the proceed to remove ZA , clean your system, and reinstall ZA 7. See below.First download and run DrWeb Cureit to clean your system from any potential malware.Here: ftp://ftp.drweb.com/pub/drweb/cureit/launch.exeSecondly install ccleaner (link in previous post) and clean your system and registry.Finally follow what suggested below, if you follow ALL steps you should be able to install without problems.First remove ZA 5.1 from add/remove programs, then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.27.) Download the latest ZASS installer, here: www.zonealarm.com/zasuitedownload/ (this is in case your ZASS installer is corrupted)28.) Install ZA 7.04.73.000
    Cheers,Fax

    Message Edited by fax on 05-06-2008 08:07 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: Cannot Install ZA Suite Updates

    Hello, markkps;It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor.

    <A target=_blank></A>ZoneAlarm version 7.0.470.000 of March 20, 2008

    Note: these notes also apply to ZoneAlarm Pro, ZoneAlarm AntiVirus and ZoneAlarm (free firewall) when applicable. For example, improvements to anti-spyware do not apply to our AntiVirus product, but do apply to Suite and Pro that both include anti-spyware features.<UL><LI>Usability improvements: <UL><LI>Fixed the issue where in some cases the client would lose settings, causing user to respond to alerts that otherwise would not appear <LI>Prevent unnecessary error dialog to be displayed for non-Admin users <LI>Client can now be started in safe mode (with networking only) for antivirus scan and removal</LI>[/list]<LI>Compatibility improvements: <UL><LI>Enable content filtering and privacy when ForceField is active <LI>Fixed the Spy Doctor Gate to only gate for 5.0 and earlier <LI>Free ZoneAlarm firewall and ZoneAlarm Pro can now co-exist with Kaspersky AV</LI>[/list]<LI>Various other stability and performance improvements</LI>[/list]<HR>

    <HR>

    Simply download the right version, the new version willupdate/ upgrade your current paid subscription over your existing version. See this below &gt; *http://forums.zonelabs.org/i/smilies...ley-tongue.giffor exceptions.Pay attention to install dialogue boxes for options and instructions.

    You can download the update from our website in the release history section.

    &gt; Click Here for ZoneAlarm Internet Security Suite

    &gt; Click Here for ZoneAlarm Pro { temporary glitch - use only the 'red "Download Now!" button for installing ZA- Pro 7.0.743 instead of " <STRIKE>To download</STRIKE> <STRIKE>this version</STRIKE>, <STRIKE>click here</STRIKE>".}

    &gt; Click Here for ZoneAlarm Antivirus

    &gt; Click Here for ZoneAlarm Anti-Spyware

    &gt; Click Here for ZoneAlarm Free&gt; http://download.zonealarm.com/bin/fr...seHistory.html <HR>[ New Features for ZoneAlarm Free: <UL><LI>Added Global Reset-to-Default feature (invoked via Ctrl+Shift+right click on ZA icon in system tray).<LI>Added optional Spy Blocker/ 'Ask' SearchToolbar for IE and Firefox which blocks spyware distribution sites and offers convenient search functionality = { this is an "extra" optional install - which will add a SpyBlocker/ 'Ask' Search Toolbar - you are not required to accept this optional toolbar to use the basic ZoneAlarm Free firewall - it is an added 'extra' option }</LI>[/list]<LI>Various other fixes and improvements] <HR>

    It's fully functional and ZoneAlarm highly recommends you download and upgrade today.<UL>
    [/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<UL>[/list]<HR><LI>Tips for installing ZoneAlarm 7.0.473:<LI>- don't use web accelerators(often used with dial-up)nor download managers - temporarily shut-off/ shut down <HR>- better to use Internet Explorer 6/ 7 - temporarily, instead of firefox for ZA install <HR>- in your web browser - if it has security &gt;trusted zone/ site list and pop-up blocker settings - adjust -add "download.zonealarm.com" to safe-site/whitelistand of any pop-blockers software you may have <HR>- with Webroot SpySweeper, SpywareDoctor, CounterSpy, AVG guard, Windows Defender, etc.- temporarily shut off the real time protective - shields, guards, watches, proactive protection, Ad-Watch, etc. Or just temporarily shut-down the software. [ Sometimes you will need to 'un-install' these security software, first before attempting ZA install {SpywareDoctor, SpySweeper } For some users they needed to un-install them first and then - able to install ZA. ] <HR><LI>*http://forums.zonelabs.org/i/smilies...ley-tongue.gif when you update your versionyou will have two options:"Upgrade" or "Clean Install." Youshould try the "upgrade" method first; if you have any difficulties, thenuse therecommended "clean install" option. <HR>http://forums.zonelabs.org/i/smilies...ley-tongue.gifYou can try this: just prior to new downloading attempt, on your current ZA &gt; go to "Overview" &gt; Preferences &gt; General - "uncheck the box for" = 'Load ZoneAlarm at startup' &gt; click once, wait - it may take a fewseconds for it to register, but it will clear the box.<LI>Please restart/ reboot. &lt;<LI>&gt;Now, download and install your new 473. Unloading the current/ old version will ensure less conflicts between the old version and new version; after install you will have to re-start your pc. { this is a Super Tip - that will help prevent some 'true vector issues' on upgrades/ updates } Special Note: this works fairly well within those updating from any 7x seriesto 7.0.473.<LI><LI>* http://forums.zonelabs.org/i/smilies...ley-tongue.gif [ Special Note: if your updating from 6x series or earlier - you most probably need to use un-install instructions especially for those with ZA anti-virus = ZA Suite and ZA Anti-virus - upgrading from CA av to new Kaspersky anti-virus - this needs un-installing: Please see/ click here:<LI>&gt; http://forum.zonelabs.org/zonelabs/b...ssage.id=74704<LI>or<LI>&gt;http://forum.zonelabs.org/zonelabs/b...message.id=103- there are number of other variationsof un-installing ]<LI>or<LI>http://www2.nohold.net/noHoldCust542...tallNonNT.html <HR><LI>If you wish to keep your settings, create a Backup from Overview - &gt; Preferences before starting, and then Restore afterwards (available in ZoneAlarm Premium products only-all paid subscribers/versions). <HR><LI>

    IMPORTANT - If you have a Cisco VPN client installed, you must first uninstall the VPN client, then follow the instructions below, and reinstall the Cisco VPN client again afterwards. This procedure will remove all traces of the TrueVector service, which was incorporated by Cisco into their VPN software. &gt; http://www2.nohold.net/noHoldCust542...n_install.html <HR>Tips: For first time users of ZoneAlarm - http://forums.zonelabs.org/i/smilies...ley-tongue.gif http://forums.zonelabs.org/i/smilies...ley-tongue.gif<LI><LI>

    1- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - click here &gt; http://forums.zonelabs.org/zonelabs/...message.id=154. Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. <HR>

    Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two Anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<LI>Caution if you use any of the new hybrid "Anti-spyware with Anti-virus software" - like Webroot AntiVirus with AntiSpyware or PCTools SpywareDoctor with Integrated AntiVirus, or SunbeltSoftware CounterSpy with VIPRE, etc. = the anti-virus portion may cause conflict with your main AntiVirus software. <HR>Other Helpful Hints:<LI>http://forum.zonelabs.org/zonelabs/b...message.id=154 <HR><LI>http://forum.zonelabs.org/zonelabs/b...message.id=145</LI>--------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite version:7.0.473.000
    TrueVector version:7.0.473.000
    Driver version:7.0.473.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:950366533
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200805.3815
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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