From some time ago, ZASS is being very slow and problematic here. It's losing or messing up its configuration, and consequently breaking my Windows installation (because these events make things like not letting me to use Internet, or even not to boot up Windows at all) quite frequently lately. Sometimes, uninstalling and reinstalling it, is possible, sometimes it's not.
The latter are the kind of events that would force many people to reinstall Windows from scratch, although I have a remedy for them: Drive Image v7. It's a disk partition backup/restore program. In theory, it lets the hard disk or the requested partition exactly as it was before, in terms of concrete data stored in each physical sector. This means that you lose any changes or files made (to avoid these loses, I use a different partition from C: and D: to store important files; but I do not install any program nor store working configuration files etc out of C: and D: ; in E:, F: and G: there're only "passive" files, nothing that Windows or any program needs for working properly and with its configuration).
I know that Drive Image v7 is not able to restore the ZASS configuration from years ago, when I started to use them. But this only used to complicate the partitions backup and restore a little bit, nothing serious. Instead of just backing up C: and D: and restoring them in case of problems, I have to backup a ZASS xml configuration file, what takes seconds, and make ZASS to load it after any partition restore, what has always taken two or three minutes at most (usually a fraction of a minute).
But now this can take about 6 hours or
more to complete. Operations that may take hours, or they take that long nearly for sure, with or without having restored a partition previously, since
two months or so ago, are the following:
- Uninstalling ZASS because of a problem with it.
- Installing it again.
- Booting up Windows after a partition restore or ZASS reinstall.
- Loading ZASS on boot up after a partition restore or ZASS reinstall.
- Loading a ZASS xml configuration file.
As for the latter, I have tried loading the last file saved, not loading any nor manually configuring any program's grants, and configuring manually every one of my programs' grants (noted down manually in advance). I have also tried other obvious things like scanning my drives for viruses and spyware.
I have noticed that during these intervals, the process vsmon.exe loads the processor at 50%, what is typical from CPU bound programs that can use only one of the cores of my Athlon 64 X2 5000+.
So in short, my questions are:
- Why should be ZASS losing its configuration so frequently?
- Why does it take several hours, with one x86 processor at full load during all this time, to complete the aforementioned operations, when they have been taking some few minutes, if not seconds, for years?
- Can I speed them up?
- Just in case, is there a FAST way to wipe ZASS completely an absolutely from my system under any cincumstance? (for instance, just now that it's been loading a configuration file since 4 hours ago, but I know that simply rebooting, or restoring a C: backup and rebooting, could take some hours too)
This is a domestic computer used by only one person. Windows XP SP2 has only one user account here, with administrator rights.
I've been able to write and post this while ZASS is loading a ZASS xml configuration file. It's doing so since 5:00PM. Now it's 9:15PM here, but the file hasn't been loaded yet. This time I haven't restored any partition, I've just uninstalled ZASS (less than one minute), rebooted (one or two minutes as always), installed ZASS (less than one minute), rebooted (about 20 minutes), loaded ZASS (about 1 hour), and launched the configuration load (4 hours and not finished yet). I have uninstalled and reinstalled ZASS this time because it started to cut Internet access, turning its systray icon into a big yellow "X", after some little browsing since boot up, without apparent reason. I had rebooted twice or three times before, hoping that it could fix the problem.
Previous frequent problems have been essentially the same.
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite