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Thread: Unable to complete installation of ZoneAlarm free upgrade

  1. #1
    wiltshireman Guest

    Default Unable to complete installation of ZoneAlarm free upgrade

    I have responded to an upgrade notification but have been unsuccessful with implementing the upgrade. I have downloaded the upgrade and saved to file. When opening the file to download the update, it starts OK but freezes at 53%. Repeated attempts always result in the same outcome.
    I am running several spyware programs and AVG free antivirus. My current free version of ZoneAlarm 7.0.473.00
    performs perfectly. Previous upgrades have been installed without issue and I would like to upgrade to the most recent version accordingly. Any help and assistance in resolving this issue would be much appreciated.


    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Unable to complete installation of ZoneAlarm free upgrade

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    Did you properly Shut Down the current ZAFree and Shut down any 3rd party AV/AS so that they do not conflict or Prevent the Install of the New ZAFree 7.0.473.000 Upgrade?If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,Please Read the following Forum link..http://forum.zonelabs.org/zonelabs/b...ssage.id=73798Please Post back with your Progress Report..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:7.0.473.000
    TrueVector version:7.0.473.000
    Driver version:7.0.473.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:951017254
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200805.3885
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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