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Thread: administrators account

  1. #1
    stephanienovotn Guest

    Default administrators account

    I bought zone alarm antivirus for my new laptop which has vista on it but when i attempt to instal it, at the first orange window it tells me that i need to be on the administrators account. the thing is, is that i followed a few steps from another post and figured out how to get onto the administrators account but it still says i need to run the installation from the administrators account. i need help!! this is so frustrating!!

    Operating System:Windows Vista Home Basic
    Product Name:ZoneAlarm Antivirus

  2. #2
    ermintrude Guest

    Default Re: administrators account

    I have the same problem.
    Scanningprocess.exe was using all my CPU so tried a beta.The beta told me it had expiredNow I can't install ZoneAlarm as it tells me I have to be on an Administrator account - I am logged on as Administrator.
    This once excelent product has gone downhill rapidly - I'm going to change.

  3. #3
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: administrators account

    you may want to try to re-download the installer without using any download managers...

    Then remove these folders from your system:

    "Internet Logs" (windows directory)
    "Zone Labs" (under your Program Files folder)
    "Zonelabs" (under your Windows System32 folder)

    If you are not able to remove them, then boot in SAFE MODE and delete from SAFE MODE.

    Now Try to install again and shutdown any security tools you are running before installing ZA.

    Message Edited by GeorgeV on 06-03-2008 07:23 AM
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